:root {
  --font-sans: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  --bg: #edf3f5;
  --bg-soft: #f8fbfc;
  --surface: #ffffff;
  --surface-2: #f3f7f8;
  --line: #d4dfe4;
  --line-strong: #b5c8d0;
  --ink: #102028;
  --ink-soft: #49616b;
  --ink-muted: #69818b;
  --accent: #0c7b8e;
  --accent-2: #124f8c;
  --accent-warm: #d9a64a;
  --danger: #b3261e;
  --radius: 20px;
  --shadow-soft: 0 18px 36px rgba(14, 35, 45, 0.07);
  --shadow-float: 0 28px 64px rgba(14, 35, 45, 0.12);
}

/* 2026-03-15 codepen mood orb */
.komuno-orb--mood {
  --mood-glow: rgba(199, 185, 255, 0.68);
  --mood-shadow: rgba(125, 141, 255, 0.18);
  --mood-scale: 1;
  position: relative;
  width: 116px;
  height: 116px;
  display: grid;
  place-items: center;
  transform: scale(var(--mood-scale));
  transition:
    transform 260ms ease,
    filter 260ms ease,
    opacity 200ms ease;
  pointer-events: none;
  will-change: transform, filter;
  filter:
    drop-shadow(0 0 20px rgba(255, 255, 255, 0.98))
    drop-shadow(0 0 38px rgba(211, 197, 255, 0.66))
    drop-shadow(0 16px 32px var(--mood-shadow));
}

.komuno-mood-stage {
  position: relative;
  width: 100%;
  height: 100%;
  display: grid;
  place-items: center;
}

.komuno-mood-glow {
  position: absolute;
  inset: 10px;
  border-radius: 50%;
  background:
    radial-gradient(circle, rgba(255, 255, 255, 0.94) 0%, rgba(239, 232, 255, 0.82) 28%, rgba(206, 191, 255, 0.42) 52%, transparent 76%);
  filter: blur(22px);
  opacity: 0.96;
  animation: moodGlowBreath 7.2s ease-in-out infinite;
}

.komuno-mood-canvas {
  position: relative;
  width: 100%;
  height: 100%;
  overflow: visible;
}

.komuno-mood-layer {
  transform-origin: 260px 260px;
  mix-blend-mode: screen;
}

.komuno-mood-layer--1 {
  opacity: 0.94;
  animation: moodLayerFloatA 15s ease-in-out infinite;
}

.komuno-mood-layer--2 {
  opacity: 0.82;
  animation: moodLayerFloatB 18s ease-in-out infinite;
}

.komuno-mood-layer--3 {
  opacity: 0.8;
  animation: moodLayerFloatC 11s ease-in-out infinite;
}

.komuno-mood-shape {
  transform-origin: 260px 260px;
}

.komuno-mood-shape--1 {
  animation: moodBlobSpinA 18s linear infinite;
}

.komuno-mood-shape--2 {
  animation: moodBlobSpinB 14s linear infinite;
}

.komuno-mood-shape--3 {
  animation: moodBlobSpinC 12s ease-in-out infinite;
}

.komuno-orb--mood.is-engaged {
  --mood-scale: 1.05;
  filter:
    drop-shadow(0 0 20px rgba(255, 255, 255, 1))
    drop-shadow(0 0 44px rgba(214, 200, 255, 0.82))
    drop-shadow(0 18px 34px rgba(131, 151, 255, 0.24));
}

.komuno-orb--mood.is-thinking {
  --mood-scale: 1.04;
  --mood-glow: rgba(210, 188, 255, 0.76);
  filter:
    drop-shadow(0 0 24px rgba(255, 255, 255, 1))
    drop-shadow(0 0 48px rgba(214, 188, 255, 0.84))
    drop-shadow(0 20px 36px rgba(142, 160, 255, 0.28));
}

.komuno-orb--mood.is-thinking .komuno-mood-layer--1 {
  animation-duration: 9s;
}

.komuno-orb--mood.is-thinking .komuno-mood-layer--2 {
  animation-duration: 11s;
}

.komuno-orb--mood.is-thinking .komuno-mood-layer--3 {
  animation-duration: 7s;
}

.komuno-orb--mood.is-thinking .komuno-mood-shape--1 {
  animation-duration: 10s;
}

.komuno-orb--mood.is-thinking .komuno-mood-shape--2 {
  animation-duration: 8s;
}

.komuno-orb--mood.is-thinking .komuno-mood-shape--3 {
  animation-duration: 6s;
}

.komuno-orb--mood.is-thinking .komuno-mood-glow {
  animation-duration: 3.4s;
  opacity: 1;
}

.komuno-orb--mood.is-answer {
  animation: moodOrbAnswer 860ms ease-out 1;
}

.komuno-orb--mood.is-error {
  --mood-scale: 0.99;
  filter:
    drop-shadow(0 0 18px rgba(255, 222, 222, 0.92))
    drop-shadow(0 0 30px rgba(255, 151, 151, 0.7))
    drop-shadow(0 16px 30px rgba(213, 75, 75, 0.22));
  animation: moodOrbError 380ms ease-in-out 2;
}

.komuno-orb--mood.is-error .komuno-mood-layer {
  mix-blend-mode: normal;
}

.komuno-orb--mood.is-error .komuno-mood-shape--1 {
  fill: #ffd3d8;
}

.komuno-orb--mood.is-error .komuno-mood-shape--2 {
  fill: #ff9faa;
}

.komuno-orb--mood.is-error .komuno-mood-shape--3 {
  fill: #ff6f7d;
}

.komuno-orb--mood.is-error .komuno-mood-glow {
  background:
    radial-gradient(circle, rgba(255, 250, 250, 0.9) 0%, rgba(255, 206, 206, 0.72) 30%, rgba(255, 156, 156, 0.34) 58%, transparent 76%);
}

body.komuno-chat-first .komuno-orb--mood {
  width: 96px;
  height: 96px;
}

body.komuno-chat-first .container-vao {
  height: 94px;
}

body.komuno-chat-first.has-conversation .komuno-orb--mood {
  width: 74px;
  height: 74px;
}

@media (max-width: 720px) {
  body.komuno-chat-first .komuno-orb--mood {
    width: 82px;
    height: 82px;
  }

  body.komuno-chat-first .container-vao {
    height: 78px;
  }

  body.komuno-chat-first.has-conversation .komuno-orb--mood {
    width: 64px;
    height: 64px;
  }
}

@keyframes moodLayerFloatA {
  0%,
  100% {
    transform: translate3d(0, 0, 0) rotate(0deg) scale(1);
  }
  50% {
    transform: translate3d(4px, 8px, 0) rotate(18deg) scale(1.04);
  }
}

@keyframes moodLayerFloatB {
  0%,
  100% {
    transform: translate3d(0, 0, 0) rotate(0deg) scale(1);
  }
  50% {
    transform: translate3d(-8px, 4px, 0) rotate(-22deg) scale(1.06);
  }
}

@keyframes moodLayerFloatC {
  0%,
  100% {
    transform: translate3d(0, 0, 0) scale(1);
  }
  50% {
    transform: translate3d(6px, -5px, 0) scale(0.96);
  }
}

@keyframes moodBlobSpinA {
  0% {
    transform: rotate(0deg) scale(0.96);
  }
  50% {
    transform: rotate(180deg) scale(1.05);
  }
  100% {
    transform: rotate(360deg) scale(0.96);
  }
}

@keyframes moodBlobSpinB {
  0% {
    transform: rotate(0deg) scale(1.02);
  }
  50% {
    transform: rotate(-180deg) scale(0.94);
  }
  100% {
    transform: rotate(-360deg) scale(1.02);
  }
}

@keyframes moodBlobSpinC {
  0%,
  100% {
    transform: rotate(0deg) scale(1);
  }
  50% {
    transform: rotate(90deg) scale(1.06);
  }
}

@keyframes moodGlowBreath {
  0%,
  100% {
    transform: scale(0.96);
    opacity: 0.88;
  }
  50% {
    transform: scale(1.08);
    opacity: 1;
  }
}

@keyframes moodOrbAnswer {
  0% {
    transform: scale(1);
  }
  40% {
    transform: scale(1.12);
  }
  100% {
    transform: scale(1.02);
  }
}

@keyframes moodOrbError {
  0%,
  100% {
    transform: translateX(0) scale(1);
  }
  25% {
    transform: translateX(-4px) scale(0.98);
  }
  50% {
    transform: translateX(4px) scale(0.98);
  }
  75% {
    transform: translateX(-3px) scale(0.99);
  }
}

* {
  box-sizing: border-box;
}

html,
body {
  margin: 0;
  padding: 0;
}

body.govuk-template__body {
  min-height: 100vh;
  color: var(--ink);
  font-family: var(--font-sans);
  background:
    radial-gradient(880px 460px at 12% -10%, rgba(16, 123, 142, 0.12), transparent 62%),
    radial-gradient(720px 420px at 88% 4%, rgba(18, 79, 140, 0.11), transparent 64%),
    linear-gradient(180deg, #eef3f5 0%, #f8fbfc 44%, #edf2f4 100%);
}

.govuk-skip-link {
  position: absolute;
  left: -9999px;
  top: 0;
  z-index: 5000;
  padding: 0.6rem 0.8rem;
  background: #fd0;
  color: #0b0c0c;
  text-decoration: none;
}

.govuk-skip-link:focus {
  left: 1rem;
  top: 0.5rem;
}

.komuno-container {
  width: min(1120px, calc(100% - 2.25rem));
  margin: 0 auto;
}

.komuno-header {
  position: sticky;
  top: 0;
  z-index: 100;
  backdrop-filter: blur(16px);
  background: rgba(248, 251, 252, 0.74);
  border-bottom: 1px solid rgba(161, 181, 190, 0.26);
  box-shadow: 0 12px 24px rgba(12, 31, 41, 0.04);
}

.komuno-header-inner {
  min-height: 72px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
}

.komuno-brand {
  display: inline-flex;
  align-items: center;
  gap: 0.7rem;
  color: var(--ink);
  text-decoration: none;
  font-family: var(--font-sans);
  font-weight: 700;
  font-size: 1.2rem;
  letter-spacing: -0.01em;
}

.komuno-brand-mark {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  background:
    radial-gradient(circle at 30% 30%, #d7fbff 0%, #2ec3ca 28%, #0c7b8e 60%, #124f8c 100%),
    linear-gradient(135deg, #0c7b8e, #124f8c);
  box-shadow:
    0 0 0 2px rgba(255, 255, 255, 0.96),
    0 0 0 6px rgba(12, 123, 142, 0.1),
    0 18px 28px rgba(18, 79, 140, 0.18);
}

.komuno-topnav {
  display: inline-flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 0.35rem;
  padding: 0.25rem;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.72);
  border: 1px solid rgba(187, 203, 212, 0.7);
}

.komuno-topnav-link {
  text-decoration: none;
  color: var(--ink-soft);
  font-weight: 600;
  font-size: 0.92rem;
  border: 1px solid transparent;
  border-radius: 999px;
  padding: 0.45rem 0.8rem;
  transition: all 150ms ease;
}

.komuno-topnav-link:hover {
  border-color: var(--line);
  color: var(--ink);
  background: rgba(255, 255, 255, 0.8);
}

.komuno-topnav-link.is-active {
  color: var(--ink);
  border-color: #bdd0d9;
  background: rgba(255, 255, 255, 0.92);
  box-shadow: 0 6px 14px rgba(13, 35, 44, 0.08);
}

.komuno-main {
  position: relative;
  padding: 1.4rem 0 2.5rem;
}

.komuno-backdrop {
  pointer-events: none;
  position: absolute;
  inset: 0;
  background:
    radial-gradient(560px 340px at 16% -10%, rgba(26, 145, 145, 0.17), rgba(26, 145, 145, 0)),
    radial-gradient(680px 380px at 88% 0%, rgba(34, 122, 178, 0.16), rgba(34, 122, 178, 0));
}

.komuno-shell {
  position: relative;
  display: grid;
  gap: 1.25rem;
}

.komuno-hero,
.komuno-chat-card,
.komuno-chat-examples,
.komuno-ticket-zone {
  width: min(100%, 960px);
  margin: 0 auto;
}

.komuno-hero {
  display: grid;
  justify-items: center;
  text-align: center;
  padding: 0.55rem 0.5rem 0.15rem;
  gap: 0.52rem;
}

.komuno-kicker {
  margin: 0;
  font-size: 0.72rem;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: #55727d;
  font-weight: 700;
}

.komuno-orb-wrap {
  width: 100%;
  padding: 0.25rem 0 0.55rem;
}

.container-vao {
  position: relative;
  width: 100%;
  height: 164px;
  flex-shrink: 0;
  display: flex;
  align-items: center;
  justify-content: center;
}

.komuno-orb.orb {
  position: relative;
  width: 108px;
  height: 108px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: 50%;
  transform-origin: center center;
  transform: scale(1.04);
  transition:
    transform 0.5s cubic-bezier(0.175, 0.885, 0.32, 1.275),
    filter 0.4s ease,
    opacity 0.3s ease;
  filter:
    drop-shadow(0 0 12px rgba(255, 255, 255, 0.95))
    drop-shadow(0 0 26px rgba(255, 255, 255, 0.66))
    drop-shadow(0 0 24px rgba(168, 136, 255, 0.42))
    drop-shadow(0 10px 28px rgba(105, 126, 255, 0.16));
  animation: orbFloat 6.8s ease-in-out infinite;
  pointer-events: none;
  isolation: isolate;
}

.komuno-orb .ball {
  position: relative;
  display: flex;
  width: 74px;
  height: 74px;
  flex-shrink: 0;
  border-radius: 50%;
  background: rgba(197, 178, 255, 0.95);
  filter: url(#komunoOrbGooey);
  animation: circle2 4.2s ease-in-out infinite;
}

.komuno-orb .komuno-orb-core {
  position: absolute;
  inset: 0;
  border-radius: inherit;
  background:
    radial-gradient(circle at 30% 28%, rgba(255, 255, 255, 0.96) 0%, rgba(255, 255, 255, 0.28) 26%, transparent 56%),
    radial-gradient(circle at 72% 68%, rgba(128, 180, 255, 0.34), transparent 50%),
    linear-gradient(145deg, #d1c7ff 0%, #9ab1ff 52%, #efd8ff 100%);
  box-shadow:
    inset 0 0 20px rgba(255, 255, 255, 0.28),
    inset 0 -8px 18px rgba(124, 104, 255, 0.24);
}

.komuno-orb .container-lines {
  position: absolute;
  top: 50%;
  left: 50%;
  width: 114px;
  height: 114px;
  transform: translate(-50%, -50%);
  background-image: radial-gradient(
    ellipse at center,
    rgba(255, 255, 255, 0.82) 15%,
    rgba(144, 170, 255, 0.78) 49%,
    rgba(203, 151, 255, 0.58) 78%
  );
  clip-path: polygon(
    50% 25%,
    65% 30%,
    75% 42%,
    75% 58%,
    65% 70%,
    50% 75%,
    35% 70%,
    26% 58%,
    25% 42%,
    35% 30%
  );
  opacity: 0.72;
  pointer-events: none;
  animation: animation-ball 14s both ease-in-out infinite;
  filter: blur(7px) saturate(1.06);
}

.komuno-orb .container-rings {
  position: absolute;
  inset: -6px;
  border-radius: 50%;
  perspective: 11rem;
}

.komuno-orb .container-rings::before,
.komuno-orb .container-rings::after {
  content: "";
  position: absolute;
  inset: 0;
  border-radius: 50%;
  border: 6px solid transparent;
  background: linear-gradient(white, #8eb7ff, #bd8fff, #f1e8ff, #fff4d4) border-box;
  -webkit-mask:
    linear-gradient(#fff 0 0) padding-box,
    linear-gradient(#fff 0 0);
  mask:
    linear-gradient(#fff 0 0) padding-box,
    linear-gradient(#fff 0 0);
  -webkit-mask-composite: xor;
  mask-composite: exclude;
  opacity: 0.68;
  filter: blur(10px) saturate(1.04);
  box-shadow:
    0 0 24px rgba(255, 255, 255, 0.32),
    0 0 44px rgba(168, 136, 255, 0.36);
}

.komuno-orb .container-rings::before {
  animation: ring180 10s linear infinite;
}

.komuno-orb .container-rings::after {
  animation: ring90 10s linear infinite;
}

.komuno-orb.is-engaged {
  transform: scale(1.09);
  filter:
    drop-shadow(0 0 16px rgba(255, 255, 255, 0.98))
    drop-shadow(0 0 28px rgba(255, 255, 255, 0.82))
    drop-shadow(0 0 28px rgba(176, 145, 255, 0.46))
    drop-shadow(0 12px 34px rgba(105, 126, 255, 0.22));
}

.komuno-orb.is-thinking {
  transform: translateY(8px) scale(1.06);
  filter:
    drop-shadow(0 0 14px rgba(176, 145, 255, 0.42))
    drop-shadow(0 0 26px rgba(146, 168, 255, 0.24));
}

.komuno-orb.is-thinking .ball {
  animation-duration: 2.3s;
}

.komuno-orb.is-thinking .container-lines {
  animation-duration: 8s;
  opacity: 0.94;
}

.komuno-orb.is-thinking .container-rings::before {
  animation-duration: 3.8s;
}

.komuno-orb.is-thinking .container-rings::after {
  animation-duration: 2.7s;
}

.komuno-orb.is-answer {
  animation: orbAnswerPulse 900ms ease-out 1;
}

.komuno-orb.is-error {
  transform: scale(1.02);
  filter:
    drop-shadow(0 0 6px rgba(255, 129, 133, 0.82))
    drop-shadow(0 0 16px rgba(220, 38, 38, 0.4));
  animation: orbErrorShake 380ms ease-in-out 2;
}

.komuno-orb.is-error .ball {
  background: rgba(255, 142, 142, 0.92);
}

.komuno-orb.is-error .komuno-orb-core {
  background:
    radial-gradient(circle at 28% 28%, rgba(255, 255, 255, 0.92) 0%, rgba(255, 255, 255, 0.16) 26%, transparent 54%),
    radial-gradient(circle at 70% 70%, rgba(255, 196, 196, 0.22), transparent 48%),
    linear-gradient(145deg, #ffb1b6 0%, #ef4444 52%, #b91c1c 100%);
}

.komuno-orb-filter {
  position: absolute;
  width: 0;
  height: 0;
  overflow: hidden;
}

.komuno-title {
  margin: 0;
  font-family: var(--font-sans);
  max-width: 860px;
  font-size: clamp(1.65rem, 3.4vw, 2.55rem);
  letter-spacing: -0.022em;
  line-height: 1.08;
  color: #0d1f27;
}

.komuno-lead {
  margin: 0;
  max-width: 720px;
  font-size: clamp(0.98rem, 1.6vw, 1.1rem);
  line-height: 1.62;
  color: var(--ink-soft);
}

.komuno-meta-row {
  display: inline-flex;
  align-items: center;
  flex-wrap: wrap;
  justify-content: center;
  gap: 0.45rem;
}

.komuno-tenant-badge,
.komuno-status {
  border-radius: 999px;
  font-size: 0.78rem;
  font-weight: 700;
  padding: 0.34rem 0.62rem;
}

.komuno-tenant-badge {
  color: #19535f;
  border: 1px solid #aad0d9;
  background: #e7f5f8;
}

.komuno-status {
  color: #6f4d10;
  border: 1px solid #efd7ab;
  background: #fbf2dd;
}

.komuno-chat-card {
  background: rgba(255, 255, 255, 0.9);
  backdrop-filter: blur(14px);
  border: 1px solid rgba(175, 193, 201, 0.42);
  border-radius: var(--radius);
  box-shadow: var(--shadow-float);
  padding: 1.05rem;
  display: grid;
  gap: 0.8rem;
  position: relative;
  overflow: hidden;
}

.komuno-map-panel {
  width: min(100%, 960px);
  margin: 0 auto;
  background: rgba(255, 255, 255, 0.9);
  backdrop-filter: blur(14px);
  border: 1px solid rgba(175, 193, 201, 0.42);
  border-radius: var(--radius);
  box-shadow: var(--shadow-float);
  padding: 1rem;
  display: grid;
  gap: 0.85rem;
}

.komuno-map-panel[hidden] {
  display: none !important;
}

.komuno-map-panel-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 0.8rem;
}

.komuno-kicker--map {
  margin-bottom: 0.18rem;
}

.komuno-subtitle--map {
  margin: 0;
}

.komuno-map-close {
  border: 0;
  background: rgba(243, 247, 248, 0.95);
  color: var(--ink-soft);
  border-radius: 999px;
  min-height: 38px;
  padding: 0 0.9rem;
  font: inherit;
  font-weight: 700;
  cursor: pointer;
}

.komuno-map-close:hover {
  background: rgba(233, 240, 243, 1);
  color: var(--ink);
}

.komuno-map-lead {
  margin: 0;
  color: var(--ink-soft);
  line-height: 1.55;
}

.komuno-map-frame-wrap {
  border-radius: 18px;
  overflow: hidden;
  border: 1px solid rgba(196, 206, 211, 0.84);
  background:
    linear-gradient(180deg, rgba(249, 251, 253, 0.98) 0%, rgba(242, 246, 249, 0.96) 100%);
  min-height: 280px;
}

.komuno-map-frame {
  width: 100%;
  min-height: 360px;
  border: 0;
  display: block;
}

.komuno-map-fallback {
  min-height: 280px;
  display: grid;
  place-items: center;
  padding: 1.2rem;
}

.komuno-map-fallback-text {
  max-width: 560px;
  margin: 0;
  text-align: center;
  color: var(--ink-soft);
  line-height: 1.6;
}

.komuno-map-actions {
  display: flex;
  align-items: center;
  gap: 0.6rem;
}

.komuno-map-actions .govuk-button {
  text-decoration: none;
}

.komuno-map-results {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 0.8rem;
}

.komuno-map-result-card {
  border: 1px solid rgba(196, 206, 211, 0.84);
  border-radius: 18px;
  padding: 0.9rem;
  background: rgba(249, 251, 253, 0.96);
}

.komuno-map-result-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 0.65rem;
  margin-bottom: 0.4rem;
}

.komuno-map-result-title {
  margin: 0;
  font-size: 1rem;
  font-weight: 800;
  color: var(--ink);
}

.komuno-map-result-distance {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  min-height: 28px;
  padding: 0 0.62rem;
  border-radius: 999px;
  border: 1px solid rgba(178, 194, 204, 0.9);
  background: rgba(240, 247, 250, 0.95);
  color: var(--ink-soft);
  font-size: 0.78rem;
  font-weight: 800;
}

.komuno-map-result-address {
  margin: 0 0 0.75rem;
  color: var(--ink-soft);
  line-height: 1.5;
  font-size: 0.92rem;
}

.komuno-map-result-link {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  color: var(--accent-2);
  font-weight: 700;
  text-decoration: none;
}

.komuno-map-result-link:hover {
  text-decoration: underline;
}

.komuno-chat-card::before {
  content: "";
  position: absolute;
  inset: 0;
  pointer-events: none;
  background:
    radial-gradient(360px 180px at 14% 0%, rgba(12, 123, 142, 0.08), transparent 68%),
    radial-gradient(300px 160px at 86% 0%, rgba(18, 79, 140, 0.08), transparent 70%);
}

.chat-context-bar {
  display: flex;
  flex-wrap: wrap;
  gap: 0.4rem;
  padding: 0.2rem 0.1rem 0.05rem;
}

.chat-context-chip {
  display: inline-flex;
  align-items: center;
  gap: 0.28rem;
  border: 1px solid #d3dee4;
  background: #f7fbfd;
  color: #244451;
  border-radius: 999px;
  padding: 0.18rem 0.58rem;
  font-size: 0.74rem;
  line-height: 1.2;
}

.chat-context-chip strong {
  color: #1c3d49;
}

.chat-context-chip--accent {
  border-color: #c8d8ef;
  background: #eef5ff;
  color: #1d4266;
}

.chat-context-chip--accent strong {
  color: #183b5d;
}

.chat-log {
  display: flex;
  flex-direction: column;
  gap: 0.72rem;
  min-height: min(58vh, 600px);
  max-height: min(64vh, 700px);
  overflow-y: auto;
  padding: 0.6rem;
  border-radius: 20px;
  background:
    linear-gradient(180deg, rgba(250, 252, 253, 0.92), rgba(255, 255, 255, 0.78)),
    radial-gradient(420px 220px at 0% 0%, rgba(12, 123, 142, 0.05), transparent 70%);
  border: 1px solid rgba(208, 220, 226, 0.72);
}

.chat-log::-webkit-scrollbar {
  width: 10px;
}

.chat-log::-webkit-scrollbar-thumb {
  background: #c4d1d6;
  border-radius: 999px;
  border: 2px solid transparent;
  background-clip: padding-box;
}

.msg {
  position: relative;
  max-width: min(90%, 760px);
  padding: 0.88rem 1rem;
  border-radius: 18px;
  white-space: pre-wrap;
  line-height: 1.56;
  box-shadow: 0 10px 22px rgba(12, 33, 43, 0.07);
  animation: messageRise 220ms ease-out both;
}

.msg-assistant {
  align-self: flex-start;
  background: linear-gradient(180deg, #ffffff 0%, #f8fbfc 100%);
  border: 1px solid #d4dee2;
  color: #1b323c;
}

.msg-assistant.is-revealing {
  border-color: #bfd4dc;
  box-shadow:
    0 12px 28px rgba(12, 33, 43, 0.08),
    0 0 0 1px rgba(191, 212, 220, 0.18);
}

.msg-citizen {
  align-self: flex-end;
  background: linear-gradient(140deg, #173845 0%, #0f2932 100%);
  border: 1px solid #244853;
  color: #eff7fa;
}

.msg-loading {
  color: #38505a;
}

.msg-loading::after {
  content: "";
  display: inline-block;
  width: 1.05rem;
  margin-left: 0.22rem;
  border-bottom: 2px solid rgba(37, 75, 92, 0.55);
  animation: typingBlink 1s steps(2, end) infinite;
}

.msg-suggestions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.42rem;
  margin-top: 0.62rem;
}

.msg-suggestion-chip {
  border: 1px solid #cad8de;
  background: #ffffff;
  color: #1f3d47;
  border-radius: 999px;
  padding: 0.28rem 0.62rem;
  font-size: 0.78rem;
  font-weight: 600;
  cursor: pointer;
  transition: all 130ms ease;
}

.msg-suggestion-chip:hover {
  border-color: #9db8c2;
  background: #f2f7f9;
}

.msg-actions {
  margin-top: 0.44rem;
}

.msg-action-link {
  display: inline-flex;
  align-items: center;
  min-height: 34px;
  padding: 0 0.78rem;
  border-radius: 999px;
  border: 1px solid #b8d0db;
  background: linear-gradient(180deg, #f6fcff 0%, #eef8fc 100%);
  color: #0f3f54;
  font-size: 0.78rem;
  font-weight: 700;
  text-decoration: none;
}

.msg-action-link:hover {
  border-color: #7ca4b7;
  background: #e5f3fa;
  color: #0f3f54;
}

.msg-action-chip {
  border-color: #b8d0db;
  background: linear-gradient(180deg, #f6fcff 0%, #eef8fc 100%);
  color: #0f3f54;
}

.msg-action-chip--handoff {
  border-color: #c4d3e8;
  background: linear-gradient(180deg, #f8fbff 0%, #eef4ff 100%);
  color: #244a71;
}

.msg-action-chip:hover {
  border-color: #7ca4b7;
  background: #e5f3fa;
}

.msg-action-chip--handoff:hover {
  border-color: #99b2d2;
  background: #e6effd;
}

.msg-sources {
  margin-top: 0.5rem;
}

.msg-trust {
  display: inline-flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 0.36rem;
  margin-top: 0.58rem;
}

.msg-trust-badge {
  display: inline-flex;
  align-items: center;
  min-height: 1.45rem;
  padding: 0.08rem 0.46rem;
  border-radius: 999px;
  border: 1px solid #cfe0db;
  background: linear-gradient(180deg, #f5fbf7 0%, #edf8f1 100%);
  color: #275741;
  font-size: 0.68rem;
  font-weight: 800;
  letter-spacing: 0.01em;
  text-transform: uppercase;
}

.msg-trust-text {
  color: #43606d;
  font-size: 0.74rem;
  font-weight: 600;
  line-height: 1.35;
  text-decoration: none;
}

a.msg-trust-text:hover {
  color: #1f5d86;
  text-decoration: underline;
}

.msg-assistant .msg-sources {
  position: absolute;
  top: 0.5rem;
  right: 0.55rem;
  margin-top: 0;
  z-index: 2;
}

.msg-sources-toggle {
  list-style: none;
  width: 1.28rem;
  height: 1.28rem;
  border-radius: 50%;
  border: 1px solid #b5c6ce;
  color: #35535e;
  background: #f4f9fb;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 0.86rem;
  font-weight: 700;
  cursor: pointer;
  user-select: none;
}

.msg-sources-toggle:hover {
  border-color: #87a7b2;
  background: #e9f3f7;
}

.msg-sources-toggle::-webkit-details-marker {
  display: none;
}

.msg-sources-list {
  margin: 0.36rem 0 0;
  padding: 0.32rem 0.44rem;
  min-width: 260px;
  max-width: 420px;
  list-style: none;
  border: 1px solid #d4e0e7;
  border-radius: 12px;
  background: #ffffff;
  box-shadow: 0 10px 20px rgba(12, 37, 49, 0.12);
  color: #36535e;
}

.msg-sources-list li {
  margin: 0;
  padding: 0.34rem 0.2rem;
  border-bottom: 1px dashed #d5e1e7;
  display: flex;
  flex-direction: column;
  gap: 0.18rem;
}

.msg-sources-list li:last-child {
  border-bottom: 0;
}

.msg-sources-list a {
  color: #1f5d86;
  text-decoration: none;
  font-size: 0.78rem;
  font-weight: 700;
}

.msg-source-host {
  display: inline-flex;
  align-self: flex-start;
  font-size: 0.7rem;
  color: #355a69;
  border: 1px solid #d6e3ea;
  border-radius: 999px;
  background: #f3f9fc;
  padding: 0.07rem 0.38rem;
}

.msg-source-meta {
  margin: 0.32rem 0 0;
  font-size: 0.72rem;
  color: #4a6670;
}

.msg-feedback {
  margin-top: 0.62rem;
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 0.38rem;
}

.msg-feedback-label {
  font-size: 0.76rem;
  color: #40606c;
  font-weight: 600;
}

.msg-feedback-btn {
  border: 1px solid #c5d6dd;
  background: #ffffff;
  color: #274651;
  border-radius: 999px;
  font-size: 0.74rem;
  font-weight: 700;
  padding: 0.16rem 0.52rem;
  cursor: pointer;
}

.msg-feedback-btn:hover {
  background: #f3f8fa;
}

.msg-feedback-btn:disabled {
  opacity: 0.55;
  cursor: not-allowed;
}

.msg-feedback-reasons {
  display: flex;
  flex-wrap: wrap;
  gap: 0.34rem;
  width: 100%;
}

.msg-feedback-chip {
  border: 1px solid #cedce3;
  background: #f8fbfd;
  color: #294552;
  border-radius: 999px;
  font-size: 0.72rem;
  font-weight: 600;
  padding: 0.16rem 0.52rem;
  cursor: pointer;
}

.msg-feedback-chip:hover {
  background: #eef5f9;
}

.msg-feedback-thanks {
  display: inline-flex;
  border-radius: 999px;
  border: 1px solid #c8dbe3;
  background: #eef8f2;
  color: #285339;
  padding: 0.18rem 0.58rem;
  font-size: 0.72rem;
  font-weight: 700;
}

.msg-feedback-thanks.is-error {
  background: #fff2f2;
  border-color: #eac4c4;
  color: #7f2d2d;
}

.komuno-chat-composer {
  border: 1px solid rgba(186, 203, 211, 0.88);
  border-radius: 18px;
  background:
    linear-gradient(180deg, rgba(255, 255, 255, 0.98), rgba(248, 251, 252, 0.96)),
    radial-gradient(280px 120px at 100% 0%, rgba(18, 79, 140, 0.05), transparent 72%);
  padding: 0.85rem;
  box-shadow:
    inset 0 1px 0 rgba(255, 255, 255, 0.8),
    0 8px 20px rgba(13, 34, 43, 0.04);
}

.komuno-chat-composer .govuk-textarea {
  width: 100%;
  border: 0;
  min-height: 84px;
  max-height: 220px;
  resize: none;
  font-size: 1rem;
  line-height: 1.56;
  color: #112832;
  background: transparent;
  padding: 0.3rem 0.35rem 0.18rem;
}

.komuno-chat-composer .govuk-textarea:focus {
  outline: 0;
  box-shadow: none;
}

.komuno-chat-composer:focus-within {
  border-color: rgba(18, 79, 140, 0.45);
  box-shadow:
    0 0 0 4px rgba(18, 79, 140, 0.08),
    inset 0 1px 0 rgba(255, 255, 255, 0.8),
    0 12px 30px rgba(18, 79, 140, 0.08);
}

.komuno-chat-composer-actions {
  margin-top: 0.5rem;
  border-top: 1px dashed #d8e1e5;
  padding-top: 0.55rem;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.7rem;
}

.komuno-compose-hint {
  margin: 0;
  color: var(--ink-muted);
  font-size: 0.78rem;
}

.govuk-button,
button.govuk-button,
a.govuk-button {
  font-family: var(--font-sans);
  border-radius: 12px;
  border: 0;
  background: linear-gradient(135deg, var(--accent), var(--accent-2));
  color: #ffffff;
  font-weight: 700;
  font-size: 0.92rem;
  letter-spacing: 0.01em;
  min-height: 2.5rem;
  padding: 0.45rem 0.92rem;
  box-shadow: 0 10px 22px rgba(15, 92, 124, 0.3);
}

.govuk-button:hover {
  filter: brightness(1.04);
  transform: translateY(-1px);
}

.govuk-button:disabled {
  opacity: 0.58;
  cursor: not-allowed;
}

.govuk-button--secondary {
  background: #ffffff;
  color: #23434d;
  border: 1px solid #c4d4db;
  box-shadow: none;
}

.govuk-button--secondary:hover {
  background: #f3f8fa;
}

.komuno-chat-examples {
  display: grid;
  gap: 0.6rem;
}

.komuno-subtitle {
  margin: 0;
  font-family: var(--font-sans);
  font-size: 1rem;
  color: #1e363f;
}

.komuno-chip-row {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 0.55rem;
}

.service-chip {
  display: grid;
  gap: 0.24rem;
  align-content: start;
  text-align: left;
  min-height: 92px;
  border-radius: 18px;
  border: 1px solid #ccd9df;
  background:
    linear-gradient(180deg, #ffffff 0%, #f5fafb 100%),
    radial-gradient(220px 120px at 100% 0%, rgba(12, 123, 142, 0.05), transparent 72%);
  color: #254450;
  padding: 0.88rem 1rem;
  font-size: 0.84rem;
  cursor: pointer;
  transition: all 140ms ease;
  box-shadow: 0 12px 24px rgba(16, 32, 40, 0.05);
}

.service-chip:hover {
  background: linear-gradient(180deg, #ffffff 0%, #edf6f9 100%);
  border-color: #96b4c2;
  transform: translateY(-2px);
}

.service-chip-title {
  display: block;
  font-size: 0.94rem;
  font-weight: 800;
  color: #193743;
}

.service-chip-hint {
  display: block;
  font-size: 0.78rem;
  line-height: 1.4;
  color: #5a7480;
}

.komuno-ticket-zone {
  margin-top: 0.15rem;
}

.komuno-ticket-details {
  border: 1px solid #ccd8de;
  border-radius: var(--radius);
  background: rgba(255, 255, 255, 0.76);
  box-shadow: var(--shadow-soft);
  overflow: hidden;
}

.komuno-ticket-details > summary {
  cursor: pointer;
  list-style: none;
  padding: 0.9rem 1rem;
  font-weight: 700;
  color: #1c3842;
  background: linear-gradient(180deg, #f8fbfc, #f2f7f9);
  border-bottom: 1px solid #d4e0e5;
}

.komuno-ticket-details > summary::-webkit-details-marker {
  display: none;
}

.komuno-ticket-details[open] > summary {
  border-bottom-color: transparent;
}

.komuno-panel {
  border: 1px solid #d5e0e5;
  border-radius: 16px;
  background: linear-gradient(180deg, rgba(255, 255, 255, 0.98), rgba(249, 252, 253, 0.96));
  padding: 1rem;
  box-shadow: var(--shadow-soft);
}

.komuno-ticket-panel {
  margin: 0 1rem 1rem;
}

.komuno-memory-row {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 0.6rem;
  margin-bottom: 0.75rem;
  border: 1px dashed #cbd8de;
  border-radius: 12px;
  background: #f8fbfc;
  padding: 0.55rem 0.7rem;
}

.komuno-memory-row .govuk-checkboxes {
  margin: 0;
}

.komuno-memory-row .govuk-form-group {
  margin: 0;
}

.komuno-ticket-head {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.55rem;
  margin-bottom: 0.75rem;
}

.komuno-ticket-head h2 {
  margin: 0;
  margin-right: auto;
}

.komuno-step-badge {
  margin: 0;
  font-size: 0.78rem;
  font-weight: 700;
  color: #20515d;
  border: 1px solid #b7d2db;
  background: #ebf6fa;
  border-radius: 999px;
  padding: 0.24rem 0.55rem;
}

.ticket-step {
  display: none;
}

.ticket-step.is-active {
  display: block;
}

.govuk-form-group {
  margin-bottom: 0.75rem;
}

.govuk-label {
  color: #1a3943;
  font-weight: 700;
  margin-bottom: 0.25rem;
}

.govuk-input,
.govuk-select,
.govuk-textarea {
  width: 100%;
  border-radius: 12px;
  border: 1px solid #c8d7de;
  background: #fbfdfe;
  color: #18323b;
  min-height: 2.45rem;
  font-size: 0.95rem;
  padding: 0.42rem 0.62rem;
}

.govuk-input:focus,
.govuk-select:focus,
.govuk-textarea:focus {
  outline: 3px solid rgba(40, 153, 153, 0.22);
  border-color: #62aab6;
}

.govuk-textarea {
  min-height: 110px;
  resize: vertical;
}

.govuk-checkboxes__label {
  color: #21414d;
}

.komuno-review {
  border: 1px solid #d2dfe5;
  border-radius: 12px;
  background: #f7fbfc;
  padding: 0.72rem;
  margin-bottom: 0.76rem;
  font-size: 0.92rem;
  line-height: 1.45;
}

.komuno-review p {
  margin: 0.2rem 0;
}

.komuno-actions {
  display: flex;
  gap: 0.5rem;
  justify-content: flex-end;
  flex-wrap: wrap;
}

.ticket-result {
  margin-top: 0.75rem;
  border-radius: 12px;
  border: 1px solid #d2dce2;
  background: #f3f7f9;
  color: #1a3640;
  padding: 0.72rem;
  overflow: auto;
  max-height: 260px;
}

.ticket-result details {
  margin-top: 0.5rem;
}

.ticket-result pre {
  margin: 0.45rem 0 0;
  font-size: 0.78rem;
  line-height: 1.4;
}

.ticket-status-checker {
  margin-top: 0.9rem;
  border-top: 1px solid #d8e2e8;
  padding-top: 0.85rem;
}

.ticket-status-result {
  border: 1px solid #cedbe1;
  border-radius: 12px;
  background: #f3f8fb;
  color: #173843;
  padding: 0.65rem 0.75rem;
  font-size: 0.86rem;
}

.ticket-status-extra {
  margin-top: 0.7rem;
  padding-top: 0.7rem;
  border-top: 1px solid rgba(147, 172, 184, 0.5);
}

.ticket-status-extra p {
  margin: 0.35rem 0;
}

.ticket-status-extra ul {
  margin: 0.4rem 0 0.55rem 1rem;
  padding: 0;
}

.ticket-status-extra li + li {
  margin-top: 0.22rem;
}

.field-error {
  margin-top: 0.3rem;
}

.govuk-error-summary {
  border-width: 2px;
  border-color: var(--danger);
  border-radius: 12px;
}

.govuk-error-summary:focus {
  outline: 3px solid #f7c96d;
  outline-offset: 1px;
}

.komuno-footer {
  border-top: 1px solid rgba(170, 188, 197, 0.5);
  margin-top: 1.8rem;
  background: rgba(245, 250, 252, 0.8);
}

.komuno-footer p {
  margin: 0;
  padding: 0.95rem 0;
  color: #576f79;
  font-size: 0.86rem;
}

/* Admin fallback styles */
.govuk-header {
  background: #143846;
}

.govuk-header__container {
  min-height: 64px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
}

.govuk-header__navigation-list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  gap: 0.4rem;
}

.govuk-header__navigation-item .govuk-header__link {
  color: #e8f2f5;
  text-decoration: none;
  padding: 0.45rem 0.72rem;
  border-radius: 999px;
}

.govuk-header__navigation-item--active .govuk-header__link {
  background: rgba(255, 255, 255, 0.14);
}

.govuk-header__product-name,
.govuk-header__link,
.govuk-header__link:visited {
  color: #f6fcff;
}

.govuk-width-container {
  width: min(1120px, calc(100% - 2.25rem));
  margin-left: auto;
  margin-right: auto;
}

.komuno-intro {
  border: 1px solid #d3e0e6;
  border-radius: 16px;
  background: #ffffff;
  padding: 1rem;
}

.komuno-admin .filters-actions {
  display: flex;
  align-items: flex-end;
  gap: 0.5rem;
  justify-content: flex-end;
}

.quality-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.7rem;
  margin-bottom: 0.7rem;
}

.quality-cards {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 0.6rem;
}

.quality-card {
  border: 1px solid #d1e0e6;
  border-radius: 14px;
  background: linear-gradient(180deg, #fcfeff, #f2f8fb);
  padding: 0.7rem;
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.82);
}

.quality-card h3 {
  margin: 0;
  font-size: 0.78rem;
  color: #335460;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.quality-value {
  margin: 0.34rem 0 0;
  font-size: 1.1rem;
  font-weight: 800;
  color: #173743;
}

.quality-reasons {
  margin-top: 0.75rem;
  border: 1px solid #d1e0e6;
  border-radius: 14px;
  background: #f8fbfd;
  padding: 0.75rem;
}

.quality-reasons-title {
  margin: 0 0 0.45rem;
  font-size: 0.86rem;
  font-weight: 700;
  color: #264653;
}

.quality-reasons-list {
  margin: 0;
  padding: 0;
  list-style: none;
  display: grid;
  gap: 0.35rem;
}

.quality-reasons-list li {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 0.6rem;
  border-radius: 10px;
  background: #ffffff;
  border: 1px solid #dde7ec;
  padding: 0.35rem 0.45rem;
  font-size: 0.82rem;
  color: #1f3e49;
}

.quality-reasons-list li strong {
  color: #0e5970;
  white-space: nowrap;
}

.quality-regression {
  margin: 0;
  border-radius: 10px;
  border: 1px solid #d7e6ed;
  background: #ffffff;
  padding: 0.45rem 0.55rem;
  color: #1c4251;
  font-size: 0.84rem;
  font-weight: 600;
}

.quality-head.quality-head-sub {
  margin-bottom: 0.5rem;
}

.quality-failures-list {
  margin: 0;
  padding: 0;
  list-style: none;
  display: grid;
  gap: 0.4rem;
}

.quality-failures-list li {
  border: 1px solid #dce8ed;
  background: #ffffff;
  border-radius: 10px;
  padding: 0.45rem 0.5rem;
}

.quality-failures-list p {
  margin: 0;
  font-size: 0.8rem;
  color: #1f4050;
}

.quality-failures-list .failure-meta {
  margin-top: 0.22rem;
  font-size: 0.74rem;
  color: #3f6170;
}

.tickets-header {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  gap: 1rem;
}

.tickets-header-actions {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  flex-wrap: wrap;
  justify-content: flex-end;
}

.nightly-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(170px, 1fr));
  gap: 0.6rem;
  margin-bottom: 0.85rem;
}

.admin-filter-checkbox {
  display: flex;
  align-items: flex-end;
  min-height: 100%;
}

.tickets-table-wrap {
  overflow-x: auto;
}

.tickets-table {
  min-width: 980px;
  font-size: 0.9rem;
  line-height: 1.35;
  border-collapse: collapse;
}

.tickets-table .govuk-table__header,
.tickets-table .govuk-table__cell {
  border-bottom: 1px solid #d7e1e6;
  padding: 0.55rem 0.5rem;
  vertical-align: top;
}

.tickets-table .govuk-table__header {
  font-weight: 800;
  color: #1a3a45;
  background: #f5f9fb;
}

.tickets-table .ticket-row-highlight .govuk-table__cell {
  background: #e9f4ff;
}

.tickets-table code {
  font-size: 0.78rem;
  word-break: break-all;
  display: inline-block;
}

.ticket-sla-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 6.5rem;
  padding: 0.22rem 0.58rem;
  border-radius: 999px;
  font-size: 0.75rem;
  font-weight: 800;
  letter-spacing: 0.01em;
}

.ticket-sla-badge.sla-on_track,
.ticket-sla-badge.sla-done {
  background: #e6f7ed;
  color: #18603a;
}

.ticket-sla-badge.sla-due_soon {
  background: #fff4d9;
  color: #8a5a00;
}

.ticket-sla-badge.sla-overdue {
  background: #fde8e8;
  color: #8d1f1f;
}

.ticket-sla-badge.sla-unknown {
  background: #edf2f5;
  color: #4e6872;
}

.ticket-sla-meta {
  display: block;
  margin-top: 0.22rem;
  font-size: 0.72rem;
  color: #4f6973;
}

.ticket-row-meta {
  display: block;
  margin-top: 0.28rem;
  font-size: 0.72rem;
  color: #5a7480;
}

.ticket-context-inline {
  display: grid;
  gap: 0.28rem;
  margin-top: 0.4rem;
}

.ticket-context-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 0.32rem;
}

.ticket-context-chip {
  display: inline-flex;
  align-items: center;
  padding: 0.14rem 0.5rem;
  border-radius: 999px;
  font-size: 0.7rem;
  font-weight: 700;
  color: #31515e;
  background: #edf4f7;
}

.ticket-context-summary {
  margin-top: 0;
}

.ticket-context-detail-line {
  margin-top: 0;
}

.ticket-handoff-badge {
  display: inline-flex;
  align-items: center;
  margin-top: 0.34rem;
  padding: 0.16rem 0.5rem;
  border-radius: 999px;
  font-size: 0.7rem;
  font-weight: 700;
  color: #23414e;
  background: #edf4f7;
}

.ticket-handoff-badge--human_handoff {
  background: #e7f0ff;
  color: #1d4e89;
}

.ticket-handoff-badge--callback_request {
  background: #eaf8ec;
  color: #1c6a38;
}

.ticket-handoff-badge--auto_ticket_create {
  background: #f4eefb;
  color: #6446a3;
}

.tickets-pagination {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.75rem;
  margin-top: 0.75rem;
  padding: 0.65rem 0.7rem;
  border: 1px solid #d3e2e8;
  border-radius: 12px;
  background: #f7fbfd;
}

.admin-view-switch {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 0.75rem;
  margin-bottom: 1rem;
}

.admin-view-btn {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 0.32rem;
  padding: 0.85rem 0.95rem;
  border: 1px solid #d3e2e8;
  border-radius: 14px;
  background: #f7fbfd;
  color: #18323d;
  cursor: pointer;
  transition:
    transform 140ms ease,
    border-color 140ms ease,
    background 140ms ease,
    box-shadow 140ms ease;
}

.admin-view-btn strong {
  font-size: 1rem;
}

.admin-view-btn:hover {
  transform: translateY(-1px);
  border-color: #b8ced8;
  background: #f2f8fb;
}

.admin-view-btn.is-active {
  border-color: #275df5;
  background: #eef4ff;
  box-shadow: 0 10px 24px rgba(39, 93, 245, 0.12);
}

.callback-sla-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 0.75rem;
}

.quality-card--callback {
  background:
    linear-gradient(180deg, rgba(39, 93, 245, 0.04), rgba(39, 93, 245, 0.01)),
    #ffffff;
}

.quality-card--human {
  background:
    linear-gradient(180deg, rgba(30, 124, 93, 0.06), rgba(30, 124, 93, 0.015)),
    #ffffff;
}

.quality-head-subtle {
  margin-top: 1rem;
}

.tickets-pagination .govuk-button {
  min-width: 7.5rem;
  white-space: nowrap;
}

.table-actions {
  display: grid;
  grid-template-columns: minmax(120px, 1fr) repeat(5, auto);
  gap: 0.5rem;
  align-items: center;
}

.table-actions .govuk-button {
  white-space: nowrap;
  min-width: 5rem;
}

.ticket-notes-row .govuk-table__cell {
  padding-top: 0;
  background: #fbfdff;
}

.ticket-notes-panel {
  border: 1px solid #d6e3e9;
  border-radius: 14px;
  padding: 0.85rem;
  background: #ffffff;
}

.ticket-agent-trace {
  margin-bottom: 0.85rem;
  padding: 0.85rem;
  border: 1px solid #deebf1;
  border-radius: 12px;
  background: linear-gradient(180deg, rgba(39, 93, 245, 0.035), rgba(39, 93, 245, 0.01)), #f9fcff;
}

.ticket-agent-trace-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.75rem;
  margin-bottom: 0.75rem;
}

.ticket-agent-trace-head-meta {
  display: flex;
  align-items: center;
  gap: 0.42rem;
  flex-wrap: wrap;
  justify-content: flex-end;
}

.ticket-agent-trace-summary {
  display: grid;
  gap: 0.45rem;
}

.ticket-agent-trace-summary ul {
  margin: 0;
  padding-left: 1.1rem;
  color: #2d3a43;
}

.ticket-agent-trace-summary li {
  margin: 0;
  line-height: 1.5;
}

.ticket-agent-trace-badge {
  display: inline-flex;
  align-items: center;
  padding: 0.2rem 0.55rem;
  border-radius: 999px;
  background: #eef4ff;
  color: #2248ac;
  font-size: 0.76rem;
  font-weight: 700;
}

.ticket-agent-trace-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 0.7rem;
  margin-bottom: 0.75rem;
}

.ticket-agent-trace-grid > div,
.ticket-agent-trace-row {
  display: grid;
  gap: 0.18rem;
}

.ticket-agent-trace-label {
  font-size: 0.76rem;
  font-weight: 700;
  letter-spacing: 0.01em;
  color: #5b7380;
}

.ticket-agent-trace-row + .ticket-agent-trace-row {
  margin-top: 0.55rem;
}

.ticket-agent-trace-row p {
  margin: 0;
  color: #18333e;
}

.ticket-agent-trace-pills {
  display: flex;
  flex-wrap: wrap;
  gap: 0.42rem;
}

.ticket-agent-trace-pill {
  display: inline-flex;
  align-items: center;
  padding: 0.24rem 0.55rem;
  border-radius: 999px;
  background: #eef4ff;
  color: #2449a7;
  font-size: 0.76rem;
  font-weight: 600;
}

.ticket-agent-trace-pill--known {
  background: #edf8f1;
  color: #1d6a40;
}

.ticket-agent-trace-pill--missing {
  background: #fff4dd;
  color: #8a5a00;
}

.ticket-agent-trace-pill--muted {
  background: #f1f5f7;
  color: #67808b;
}

.ticket-agent-trace-empty {
  margin: 0;
  color: #607987;
}

.ticket-notes-list {
  display: grid;
  gap: 0.65rem;
  margin-bottom: 0.85rem;
}

.ticket-note-item {
  padding: 0.75rem;
  border: 1px solid #e0eaef;
  border-radius: 12px;
  background: #f7fbfd;
}

.ticket-note-meta {
  margin: 0 0 0.35rem;
  font-size: 0.78rem;
  color: #46616c;
}

.ticket-note-body {
  margin: 0;
  white-space: pre-wrap;
  color: #18333e;
}

.ticket-notes-empty {
  margin: 0;
  color: #506b76;
}

.ticket-note-compose {
  display: grid;
  gap: 0.6rem;
}

.ticket-note-badge {
  display: inline-flex;
  margin-left: 0.35rem;
  border-radius: 999px;
  padding: 0.06rem 0.4rem;
  background: #eaf6ec;
  color: #21653a;
  font-size: 0.68rem;
  font-weight: 800;
}

.ticket-note-pin {
  display: inline-flex;
  align-items: center;
  gap: 0.38rem;
  font-size: 0.78rem;
  color: #42606a;
}

@keyframes orbFloat {
  0% {
    translate: 0 0;
  }
  50% {
    translate: 0 8px;
  }
  100% {
    translate: 0 0;
  }
}

@keyframes messageRise {
  0% {
    opacity: 0;
    transform: translateY(8px);
  }
  100% {
    opacity: 1;
    transform: translateY(0);
  }
}

@keyframes circle2 {
  0% {
    transform: scale(1);
  }
  15% {
    transform: scale(1.03);
  }
  30% {
    transform: scale(0.98);
  }
  45% {
    transform: scale(0.94);
  }
  60% {
    transform: scale(0.97);
  }
  85% {
    transform: scale(1.03);
  }
  100% {
    transform: scale(1);
  }
}

@keyframes animation-ball {
  0%,
  100% {
    transform: translate(-50%, -50%) rotate(0deg) scale(1);
    opacity: 0.55;
  }
  50% {
    transform: translate(-50%, -50%) rotate(180deg) scale(1.08);
    opacity: 0.9;
  }
}

@keyframes ring180 {
  0% {
    transform: rotateY(180deg) rotateX(180deg) rotateZ(180deg);
  }
  50% {
    transform: rotateY(360deg) rotateX(360deg) rotateZ(360deg) scale(1.1);
  }
  100% {
    transform: rotateY(540deg) rotateX(540deg) rotateZ(540deg);
  }
}

@keyframes ring90 {
  0% {
    transform: rotateY(90deg) rotateX(90deg) rotateZ(90deg);
  }
  50% {
    transform: rotateY(270deg) rotateX(270deg) rotateZ(270deg) scale(1.1);
  }
  100% {
    transform: rotateY(450deg) rotateX(450deg) rotateZ(450deg);
  }
}

@keyframes orbAnswerPulse {
  0% {
    transform: scale(1.04);
  }
  45% {
    transform: scale(1.16);
  }
  100% {
    transform: scale(1.06);
  }
}

@keyframes orbErrorShake {
  0%,
  100% {
    transform: translateX(0) scale(1.02);
  }
  25% {
    transform: translateX(-4px) scale(0.99);
  }
  50% {
    transform: translateX(5px) scale(0.99);
  }
  75% {
    transform: translateX(-3px) scale(1);
  }
}

@keyframes typingBlink {
  0%,
  100% {
    opacity: 0.2;
  }
  50% {
    opacity: 1;
  }
}

@media (max-width: 980px) {
  .chat-log {
    min-height: 50vh;
  }

  .komuno-chip-row {
    grid-template-columns: 1fr;
  }

  .komuno-ticket-head {
    align-items: flex-start;
  }

  .komuno-ticket-head h2 {
    margin-right: 0;
    width: 100%;
  }

  .komuno-actions {
    justify-content: stretch;
  }

  .komuno-actions .govuk-button {
    width: 100%;
  }
}

@media (max-width: 720px) {
  .komuno-container,
  .govuk-width-container {
    width: min(1120px, calc(100% - 1.1rem));
  }

  .komuno-header-inner {
    min-height: 60px;
  }

  .komuno-brand {
    font-size: 1.02rem;
  }

  .komuno-topnav-link {
    font-size: 0.82rem;
    padding: 0.38rem 0.62rem;
  }

  .komuno-main {
    padding-top: 0.8rem;
  }

  .komuno-shell {
    gap: 0.9rem;
  }

  .container-vao {
    height: 120px;
  }

  .komuno-orb.orb {
    transform: scale(1.03);
  }

  .komuno-title {
    font-size: 1.35rem;
  }

  .komuno-lead {
    font-size: 0.95rem;
  }

  .komuno-chat-card,
  .komuno-panel {
    border-radius: 16px;
    padding: 0.8rem;
  }

  .komuno-ticket-panel {
    margin: 0 0.7rem 0.7rem;
  }

  .chat-log {
    min-height: 52vh;
    max-height: 68vh;
  }

  .msg {
    max-width: 96%;
  }

  .komuno-chat-composer-actions {
    flex-direction: column;
    align-items: stretch;
  }

  .service-chip {
    min-height: auto;
  }

  .komuno-chat-composer-actions .govuk-button {
    width: 100%;
  }

  .komuno-admin .filters-actions {
    justify-content: stretch;
    flex-direction: column;
    align-items: stretch;
  }

  .quality-cards {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .komuno-admin .filters-actions .govuk-button {
    width: 100%;
  }

  .tickets-pagination {
    flex-direction: column;
    align-items: stretch;
  }

  .tickets-pagination .govuk-button {
    width: 100%;
  }
}

/* Clean chat shell */
body.komuno-chat-first {
  background:
    radial-gradient(720px 420px at 0% 0%, rgba(203, 193, 255, 0.22), transparent 58%),
    radial-gradient(820px 520px at 100% 0%, rgba(227, 222, 255, 0.38), transparent 54%),
    linear-gradient(180deg, #f6f4ff 0%, #faf9fe 38%, #f5f4fa 100%);
  color: #16131d;
}

body.komuno-chat-first .komuno-main {
  padding: 18px;
}

body.komuno-chat-first .komuno-app-shell {
  width: min(1440px, calc(100% - 8px));
  margin: 0 auto;
  display: grid;
  grid-template-columns: 248px minmax(0, 1fr);
  gap: 14px;
  min-height: calc(100vh - 36px);
}

body.komuno-chat-first .komuno-sidebar,
body.komuno-chat-first .komuno-workspace-panel,
body.komuno-chat-first .komuno-ticket-details {
  border: 1px solid rgba(26, 18, 48, 0.08);
  background: rgba(255, 255, 255, 0.84);
  box-shadow:
    0 18px 46px rgba(56, 40, 102, 0.08),
    inset 0 1px 0 rgba(255, 255, 255, 0.85);
  backdrop-filter: blur(18px);
}

body.komuno-chat-first .komuno-sidebar {
  border-radius: 28px;
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

body.komuno-chat-first .komuno-sidebar-top {
  display: grid;
  gap: 12px;
}

body.komuno-chat-first .komuno-brand--sidebar {
  gap: 12px;
  font-size: 1.18rem;
}

body.komuno-chat-first .komuno-brand-copy {
  display: grid;
  gap: 2px;
}

body.komuno-chat-first .komuno-brand-eyebrow {
  font-size: 0.72rem;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: #80769d;
  font-weight: 700;
}

body.komuno-chat-first .komuno-brand-mark {
  width: 34px;
  height: 34px;
  border-radius: 12px;
  background:
    radial-gradient(circle at 30% 30%, rgba(255, 255, 255, 0.96), rgba(255, 255, 255, 0.18) 30%, transparent 52%),
    linear-gradient(145deg, #dccdff 0%, #baa1ff 42%, #8f73ff 100%);
  box-shadow:
    0 10px 24px rgba(145, 115, 255, 0.28),
    inset 0 1px 1px rgba(255, 255, 255, 0.75);
}

body.komuno-chat-first .komuno-sidebar-cta {
  width: 100%;
  justify-content: center;
}

body.komuno-chat-first .komuno-sidebar-nav {
  display: grid;
  gap: 8px;
}

body.komuno-chat-first .komuno-sidebar-link {
  display: flex;
  align-items: center;
  min-height: 42px;
  padding: 0 12px;
  border-radius: 14px;
  text-decoration: none;
  color: #4c4560;
  font-weight: 700;
  border: 1px solid transparent;
  background: transparent;
  transition: all 140ms ease;
}

body.komuno-chat-first .komuno-sidebar-link:hover {
  background: rgba(246, 243, 255, 0.95);
  border-color: rgba(143, 115, 255, 0.12);
  color: #1d1728;
}

body.komuno-chat-first .komuno-sidebar-link.is-active {
  background: #17131d;
  color: #ffffff;
  box-shadow: 0 14px 30px rgba(23, 19, 29, 0.18);
}

body.komuno-chat-first .komuno-sidebar-section {
  display: grid;
  gap: 12px;
}

body.komuno-chat-first .komuno-sidebar-section[hidden] {
  display: none;
}

body.komuno-chat-first .komuno-sidebar-section--soft {
  display: none;
}

body.komuno-chat-first .komuno-sidebar-label {
  margin: 0;
  font-size: 0.74rem;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: #8a82a1;
  font-weight: 800;
}

body.komuno-chat-first .komuno-sidebar-cards {
  display: grid;
  gap: 8px;
}

body.komuno-chat-first .komuno-sidebar-bullets {
  margin: 0;
  padding-left: 1rem;
  color: #5d556f;
  display: grid;
  gap: 8px;
  font-size: 0.9rem;
  line-height: 1.45;
}

body.komuno-chat-first .komuno-sidebar-footer {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

body.komuno-chat-first .komuno-workspace {
  display: grid;
  gap: 18px;
  min-width: 0;
}

body.komuno-chat-first .komuno-workspace-panel {
  border-radius: 32px;
  padding: 14px 18px;
  display: grid;
  gap: 8px;
  min-width: 0;
}

body.komuno-chat-first .komuno-toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

body.komuno-chat-first .komuno-toolbar-pill {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  min-height: 40px;
  padding: 0 14px;
  border-radius: 999px;
  border: 1px solid rgba(145, 115, 255, 0.15);
  background: #faf8ff;
  color: #443d58;
  font-weight: 700;
  font-size: 0.92rem;
}

body.komuno-chat-first .komuno-toolbar-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: linear-gradient(145deg, #d8c7ff, #9275ff);
  box-shadow: 0 0 0 5px rgba(146, 117, 255, 0.12);
}

body.komuno-chat-first .komuno-toolbar-links {
  display: flex;
  align-items: center;
  gap: 10px;
}

body.komuno-chat-first .komuno-toolbar-link {
  display: inline-flex;
  align-items: center;
  min-height: 40px;
  padding: 0 14px;
  border-radius: 12px;
  border: 1px solid rgba(26, 18, 48, 0.08);
  background: #ffffff;
  color: #2f2940;
  text-decoration: none;
  font-weight: 700;
}

body.komuno-chat-first .komuno-hero {
  width: 100%;
  padding: 0 8px 0;
  gap: 0;
}

body.komuno-chat-first .komuno-kicker {
  color: #9a90b5;
}

body.komuno-chat-first .container-vao {
  height: 56px;
}

body.komuno-chat-first .komuno-orb.orb {
  width: 62px;
  height: 62px;
  filter:
    drop-shadow(0 0 10px rgba(255, 255, 255, 0.95))
    drop-shadow(0 0 28px rgba(180, 158, 255, 0.42))
    drop-shadow(0 20px 32px rgba(143, 115, 255, 0.22));
}

body.komuno-chat-first .komuno-orb .ball {
  background:
    radial-gradient(circle at 32% 28%, rgba(255, 255, 255, 0.98), rgba(255, 255, 255, 0.35) 32%, transparent 56%),
    radial-gradient(circle at 70% 72%, rgba(186, 166, 255, 0.28), transparent 46%),
    linear-gradient(145deg, #fbf9ff 0%, #d7c8ff 48%, #b597ff 100%);
}

body.komuno-chat-first .komuno-orb .container-lines {
  width: 138px;
  height: 138px;
  background-image: radial-gradient(
    ellipse at center,
    rgba(255, 255, 255, 0.88) 18%,
    rgba(191, 173, 255, 0.68) 48%,
    rgba(174, 147, 255, 0.16) 72%
  );
  opacity: 0.72;
  filter: blur(9px) saturate(1.04);
}

body.komuno-chat-first .komuno-orb .container-borders {
  border-top-color: rgba(199, 180, 255, 0.72);
  border-left-color: rgba(199, 180, 255, 0.72);
  filter: blur(4px);
}

body.komuno-chat-first .komuno-orb .container-rings::before,
body.komuno-chat-first .komuno-orb .container-rings::after {
  background: linear-gradient(white, #d9ccff, #bb9cff, #efe8ff) border-box;
  opacity: 0.72;
  filter: blur(12px) saturate(1.04);
  box-shadow:
    0 0 34px rgba(255, 255, 255, 0.3),
    0 0 42px rgba(173, 150, 255, 0.34);
}

body.komuno-chat-first .komuno-title {
  max-width: 700px;
  font-size: clamp(1.44rem, 3vw, 2.28rem);
  line-height: 1.01;
  color: #17131d;
}

body.komuno-chat-first .komuno-lead {
  max-width: 500px;
  color: #6a6380;
  font-size: 0.88rem;
}

body.komuno-chat-first .komuno-chat-card {
  padding: 0;
  border-radius: 0;
  background: transparent;
  border: 0;
  box-shadow: none;
}

body.komuno-chat-first .komuno-chat-card::before {
  display: none;
}

body.komuno-chat-first .komuno-chat-card-head {
  display: none;
}

body.komuno-chat-first .komuno-chat-heading {
  margin: 0;
  font-size: 1rem;
  font-weight: 800;
  color: #17131d;
}

body.komuno-chat-first .komuno-chat-caption {
  margin: 0;
  color: #8b83a1;
  font-size: 0.82rem;
}

body.komuno-chat-first .chat-context-bar {
  padding: 0;
}

body.komuno-chat-first .chat-context-chip {
  background: #f7f4ff;
  border-color: rgba(145, 115, 255, 0.14);
  color: #504868;
}

body.komuno-chat-first .chat-log {
  min-height: 120px;
  max-height: 360px;
  padding: 2px 2px 6px;
  border: 0;
  background: transparent;
}

body.komuno-chat-first .chat-log:empty {
  display: none;
  min-height: 0;
  max-height: 0;
  padding: 0;
}

body.komuno-chat-first .msg {
  max-width: min(84%, 760px);
  border-radius: 24px;
  padding: 14px 16px;
  box-shadow: none;
}

body.komuno-chat-first .msg-assistant {
  background: #ffffff;
  border: 1px solid rgba(26, 18, 48, 0.08);
  color: #201a2c;
}

body.komuno-chat-first .msg-citizen {
  background: #17131d;
  border: 1px solid #17131d;
  color: #f8f7fb;
}

body.komuno-chat-first .msg-loading {
  color: #6d6683;
}

body.komuno-chat-first .msg-suggestion-chip {
  background: #faf8ff;
  border-color: rgba(145, 115, 255, 0.16);
  color: #493f64;
}

body.komuno-chat-first .msg-suggestion-chip:hover {
  background: #f3efff;
  border-color: rgba(145, 115, 255, 0.28);
}

body.komuno-chat-first .msg-action-chip {
  background: #17131d;
  color: #ffffff;
  border-color: #17131d;
}

body.komuno-chat-first .msg-action-chip:hover {
  background: #2a2436;
  border-color: #2a2436;
}

body.komuno-chat-first .msg-sources-toggle {
  background: #f8f5ff;
  border-color: rgba(145, 115, 255, 0.18);
  color: #5c4e7a;
}

body.komuno-chat-first .msg-sources-list {
  border-color: rgba(145, 115, 255, 0.12);
}

body.komuno-chat-first .komuno-chat-composer {
  border-radius: 24px;
  border: 1px solid rgba(145, 115, 255, 0.14);
  background:
    linear-gradient(180deg, #ffffff 0%, #fbfaff 100%),
    radial-gradient(340px 120px at 100% 0%, rgba(207, 192, 255, 0.12), transparent 72%);
  padding: 14px;
  box-shadow: none;
}

body.komuno-chat-first .komuno-chat-composer:focus-within {
  border-color: rgba(145, 115, 255, 0.3);
  box-shadow: 0 0 0 4px rgba(145, 115, 255, 0.08);
}

body.komuno-chat-first .komuno-chat-composer .govuk-textarea {
  min-height: 102px;
  padding: 8px 6px;
  font-size: 1rem;
  color: #1f1a2a;
}

body.komuno-chat-first .komuno-chat-composer-actions {
  margin-top: 10px;
  padding-top: 12px;
  border-top: 1px solid rgba(145, 115, 255, 0.12);
}

body.komuno-chat-first .komuno-compose-hint {
  color: #8c84a2;
}

body.komuno-chat-first .govuk-button,
body.komuno-chat-first button.govuk-button,
body.komuno-chat-first a.govuk-button {
  background: #17131d;
  color: #ffffff;
  border-radius: 14px;
  box-shadow: 0 12px 30px rgba(23, 19, 29, 0.16);
}

body.komuno-chat-first .govuk-button:hover,
body.komuno-chat-first button.govuk-button:hover,
body.komuno-chat-first a.govuk-button:hover {
  filter: none;
  background: #2a2436;
}

body.komuno-chat-first .govuk-button--secondary {
  background: #ffffff;
  color: #2c2540;
  border: 1px solid rgba(26, 18, 48, 0.1);
  box-shadow: none;
}

body.komuno-chat-first .govuk-button--secondary:hover {
  background: #f6f2ff;
}

body.komuno-chat-first .komuno-chat-examples {
  gap: 8px;
  padding-top: 0;
}

body.komuno-chat-first .komuno-section-head {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 12px;
}

body.komuno-chat-first .komuno-section-copy {
  margin: 0;
  color: #8b83a1;
  font-size: 0.82rem;
}

body.komuno-chat-first .komuno-subtitle {
  font-size: 1rem;
  color: #181420;
}

body.komuno-chat-first .komuno-chip-row {
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
}

body.komuno-chat-first .service-chip {
  min-height: 92px;
  padding: 13px;
  border-radius: 18px;
  background: #ffffff;
  border: 1px solid rgba(26, 18, 48, 0.08);
  box-shadow: none;
}

body.komuno-chat-first .service-chip:hover {
  transform: translateY(-2px);
  background: #faf8ff;
  border-color: rgba(145, 115, 255, 0.2);
}

body.komuno-chat-first .service-chip--sidebar {
  min-height: auto;
  padding: 11px;
  border-radius: 16px;
}

body.komuno-chat-first .service-chip-title {
  font-size: 0.9rem;
  color: #1f1a2a;
}

body.komuno-chat-first .service-chip-hint {
  color: #766f8b;
  font-size: 0.77rem;
}

body.komuno-chat-first .komuno-ticket-zone {
  width: 100%;
  margin: 0;
}

body.komuno-chat-first .komuno-ticket-details {
  border-radius: 28px;
  background: rgba(255, 255, 255, 0.84);
}

body.komuno-chat-first .komuno-ticket-details > summary {
  padding: 16px 18px;
  background: #ffffff;
}

body.komuno-chat-first .komuno-ticket-panel {
  margin: 0 18px 18px;
  border-radius: 20px;
  box-shadow: none;
}

body.komuno-chat-first .komuno-footer {
  margin-top: 14px;
  background: transparent;
  border-top: 0;
}

body.komuno-chat-first .komuno-footer-inner {
  width: min(1440px, calc(100% - 44px));
  margin: 0 auto 18px;
  padding: 0 4px;
}

body.komuno-chat-first .komuno-footer p {
  padding: 0;
  color: #8b83a1;
}

@media (max-width: 1180px) {
  body.komuno-chat-first .komuno-app-shell {
    grid-template-columns: 1fr;
  }

  body.komuno-chat-first .komuno-sidebar {
    padding: 16px;
  }

  body.komuno-chat-first .komuno-sidebar-section--soft {
    margin-top: 0;
  }

  body.komuno-chat-first .komuno-chip-row {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 720px) {
  body.komuno-chat-first .komuno-main {
    padding: 10px;
  }

  body.komuno-chat-first .komuno-app-shell {
    width: 100%;
    gap: 12px;
  }

  body.komuno-chat-first .komuno-sidebar,
  body.komuno-chat-first .komuno-workspace-panel,
  body.komuno-chat-first .komuno-ticket-details {
    border-radius: 22px;
  }

  body.komuno-chat-first .komuno-toolbar,
  body.komuno-chat-first .komuno-section-head,
  body.komuno-chat-first .komuno-chat-card-head,
  body.komuno-chat-first .komuno-chat-composer-actions {
    flex-direction: column;
    align-items: flex-start;
  }

  body.komuno-chat-first .komuno-chip-row {
    grid-template-columns: 1fr;
  }

  body.komuno-chat-first .chat-log {
    min-height: 120px;
    max-height: 320px;
  }

  body.komuno-chat-first .msg {
    max-width: 100%;
  }
}

/* 2026-03-15 polish */
body.komuno-chat-first .komuno-sidebar {
  background:
    linear-gradient(180deg, rgba(255, 255, 255, 0.94), rgba(249, 247, 255, 0.96)),
    radial-gradient(180px 220px at 20% 0%, rgba(201, 184, 255, 0.12), transparent 72%);
}

body.komuno-chat-first .komuno-sidebar-nav {
  gap: 10px;
}

body.komuno-chat-first .komuno-sidebar-link {
  min-height: 56px;
  padding: 10px 12px;
  display: grid;
  gap: 3px;
  align-content: center;
}

body.komuno-chat-first .komuno-sidebar-link-title {
  font-size: 0.92rem;
  font-weight: 800;
  line-height: 1.2;
}

body.komuno-chat-first .komuno-sidebar-link-hint {
  font-size: 0.72rem;
  line-height: 1.35;
  color: #8c84a2;
}

body.komuno-chat-first .komuno-sidebar-link.is-active .komuno-sidebar-link-hint {
  color: rgba(255, 255, 255, 0.74);
}

body.komuno-chat-first .komuno-sidebar-history {
  display: grid;
  gap: 8px;
}

body.komuno-chat-first .komuno-sidebar-history-item {
  width: 100%;
  text-align: left;
  border: 1px solid rgba(26, 18, 48, 0.08);
  background: rgba(255, 255, 255, 0.88);
  color: #2b2439;
  border-radius: 16px;
  padding: 12px 13px;
  font-size: 0.84rem;
  line-height: 1.45;
  cursor: pointer;
  transition: transform 140ms ease, border-color 140ms ease, background 140ms ease;
}

body.komuno-chat-first .komuno-sidebar-history-item:hover {
  transform: translateY(-1px);
  background: #fbf9ff;
  border-color: rgba(145, 115, 255, 0.18);
}

body.komuno-chat-first .komuno-sidebar-empty {
  margin: 0;
  padding: 12px 13px;
  border-radius: 16px;
  background: rgba(248, 245, 255, 0.9);
  border: 1px dashed rgba(145, 115, 255, 0.18);
  color: #7e7695;
  font-size: 0.82rem;
  line-height: 1.45;
}

body.komuno-chat-first .komuno-sidebar-footer {
  padding: 10px 12px;
  border-radius: 18px;
  background: rgba(249, 246, 255, 0.96);
  border: 1px solid rgba(145, 115, 255, 0.12);
}

body.komuno-chat-first .komuno-toolbar-link {
  border-radius: 999px;
}

body.komuno-chat-first .komuno-orb.orb {
  position: relative;
  isolation: isolate;
  filter:
    drop-shadow(0 0 22px rgba(255, 255, 255, 1))
    drop-shadow(0 0 44px rgba(196, 176, 255, 0.54))
    drop-shadow(0 24px 44px rgba(143, 115, 255, 0.16));
}

body.komuno-chat-first .komuno-orb.orb::before,
body.komuno-chat-first .komuno-orb.orb::after {
  content: "";
  position: absolute;
  inset: -18px;
  border-radius: 50%;
  pointer-events: none;
  z-index: -1;
}

body.komuno-chat-first .komuno-orb.orb::before {
  background: radial-gradient(circle, rgba(227, 219, 255, 0.72) 0%, rgba(196, 176, 255, 0.3) 42%, transparent 74%);
  filter: blur(20px);
  animation: orbHaloDrift 8s ease-in-out infinite;
}

body.komuno-chat-first .komuno-orb.orb::after {
  inset: -34px;
  background: radial-gradient(circle, rgba(255, 255, 255, 0.86) 0%, rgba(213, 194, 255, 0.24) 40%, transparent 72%);
  filter: blur(28px);
  opacity: 0.9;
}

body.komuno-chat-first .komuno-orb .container-lines {
  opacity: 0.78;
  filter: blur(14px) saturate(1.03);
}

body.komuno-chat-first .komuno-orb .container-rings {
  filter: blur(10px);
}

body.komuno-chat-first .komuno-orb .container-rings::before,
body.komuno-chat-first .komuno-orb .container-rings::after {
  opacity: 0.58;
  filter: blur(16px) saturate(1.02);
}

body.komuno-chat-first .komuno-chat-card {
  padding: 0;
}

body.komuno-chat-first .chat-log {
  min-height: 110px;
  max-height: 280px;
  display: flex;
  flex-direction: column;
  gap: 12px;
}

body.komuno-chat-first .msg {
  width: 100%;
  max-width: none;
  padding: 0;
  border: 0;
  background: transparent;
}

body.komuno-chat-first .msg-shell {
  display: grid;
  gap: 7px;
}

body.komuno-chat-first .msg-meta {
  font-size: 0.72rem;
  font-weight: 800;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: #958daa;
  padding: 0 2px;
}

body.komuno-chat-first .msg-body {
  white-space: pre-wrap;
  line-height: 1.62;
}

body.komuno-chat-first .msg-assistant {
  align-self: stretch;
}

body.komuno-chat-first .msg-assistant .msg-shell {
  width: min(100%, 840px);
}

body.komuno-chat-first .msg-assistant .msg-body {
  background: rgba(255, 255, 255, 0.92);
  border: 1px solid rgba(26, 18, 48, 0.08);
  color: #201a2c;
  border-radius: 24px;
  padding: 16px 18px;
}

body.komuno-chat-first .msg-assistant.is-revealing .msg-body {
  border-color: rgba(145, 115, 255, 0.18);
  box-shadow: 0 0 0 4px rgba(145, 115, 255, 0.05);
}

body.komuno-chat-first .msg-citizen {
  align-self: flex-end;
}

body.komuno-chat-first .msg-citizen .msg-shell {
  width: min(100%, 740px);
  justify-items: end;
}

body.komuno-chat-first .msg-citizen .msg-meta {
  color: #7e7695;
  text-align: right;
}

body.komuno-chat-first .msg-citizen .msg-body {
  background: #17131d;
  border: 1px solid #17131d;
  color: #f8f7fb;
  border-radius: 24px;
  padding: 15px 18px;
}

body.komuno-chat-first .msg-loading .msg-body {
  color: #5f5874;
}

body.komuno-chat-first .msg-loading::after {
  content: none;
}

body.komuno-chat-first .msg-loading .msg-body::after {
  content: "";
  display: inline-block;
  width: 1.05rem;
  margin-left: 0.22rem;
  border-bottom: 2px solid rgba(95, 88, 116, 0.45);
  animation: typingBlink 1s steps(2, end) infinite;
}

body.komuno-chat-first .msg-assistant .msg-sources {
  position: static;
  margin-top: 10px;
}

body.komuno-chat-first .msg-suggestions,
body.komuno-chat-first .msg-feedback {
  margin-top: 10px;
  padding-left: 2px;
}

body.komuno-chat-first .msg-sources-toggle {
  width: 1.5rem;
  height: 1.5rem;
  background: #faf7ff;
}

body.komuno-chat-first .msg-sources-list {
  margin-top: 8px;
}

body.komuno-chat-first .komuno-chat-composer {
  border-radius: 26px;
  padding: 16px;
}

body.komuno-chat-first .komuno-chat-composer .govuk-textarea {
  min-height: 88px;
}

body.komuno-chat-first.has-conversation .komuno-hero {
  padding: 4px 8px 0;
  display: grid;
  grid-template-columns: 82px minmax(0, 1fr);
  align-items: center;
  column-gap: 18px;
  row-gap: 4px;
}

body.komuno-chat-first.has-conversation .komuno-kicker,
body.komuno-chat-first.has-conversation .komuno-lead,
body.komuno-chat-first.has-conversation .komuno-chat-examples {
  display: none;
}

body.komuno-chat-first.has-conversation .komuno-orb-wrap {
  grid-row: 1 / span 2;
}

body.komuno-chat-first.has-conversation .container-vao {
  height: 72px;
}

body.komuno-chat-first.has-conversation .komuno-orb.orb {
  width: 72px;
  height: 72px;
  transform: scale(0.78);
}

body.komuno-chat-first.has-conversation .komuno-title {
  max-width: 100%;
  font-size: clamp(1.32rem, 2vw, 1.7rem);
}

body.komuno-chat-first.has-conversation .komuno-chat-card {
  padding-top: 0;
}

body.komuno-chat-first.has-conversation .chat-log {
  min-height: 360px;
  max-height: calc(100vh - 330px);
}

@keyframes orbHaloDrift {
  0%,
  100% {
    transform: scale(0.96);
    opacity: 0.86;
  }
  50% {
    transform: scale(1.04);
    opacity: 1;
  }
}

@media (max-width: 720px) {
  body.komuno-chat-first .komuno-sidebar-link {
    min-height: 58px;
  }

  body.komuno-chat-first .msg-suggestions,
  body.komuno-chat-first .msg-feedback {
    padding-left: 0;
  }

  body.komuno-chat-first.has-conversation .komuno-hero {
    grid-template-columns: 1fr;
    row-gap: 0;
  }

  body.komuno-chat-first.has-conversation .komuno-orb-wrap {
    grid-row: auto;
  }

  body.komuno-chat-first.has-conversation .container-vao {
    height: 60px;
  }

  body.komuno-chat-first.has-conversation .chat-log {
    min-height: 300px;
    max-height: calc(100vh - 300px);
  }
}

body.komuno-chat-first .komuno-hero,
body.komuno-chat-first .komuno-title,
body.komuno-chat-first .komuno-lead,
body.komuno-chat-first .komuno-chat-examples,
body.komuno-chat-first .komuno-orb.orb,
body.komuno-chat-first .komuno-chat-card,
body.komuno-chat-first .chat-log {
  transition:
    padding 220ms ease,
    transform 220ms ease,
    opacity 220ms ease,
    min-height 220ms ease,
    max-height 220ms ease;
}

body.komuno-chat-first .msg-shell {
  animation: messageRise 260ms cubic-bezier(0.2, 0.8, 0.2, 1) both;
}

body.komuno-chat-first .chat-context-chip {
  animation: messageRise 220ms cubic-bezier(0.2, 0.8, 0.2, 1) both;
}

body.komuno-chat-first .msg-suggestion-chip,
body.komuno-chat-first .msg-feedback-btn,
body.komuno-chat-first .msg-feedback-chip,
body.komuno-chat-first .govuk-button,
body.komuno-chat-first .komuno-toolbar-link,
body.komuno-chat-first .service-chip,
body.komuno-chat-first .komuno-sidebar-history-item,
body.komuno-chat-first .komuno-sidebar-link {
  transition:
    transform 160ms ease,
    background 160ms ease,
    border-color 160ms ease,
    box-shadow 160ms ease,
    color 160ms ease,
    opacity 160ms ease;
}

body.komuno-chat-first .msg-suggestion-chip:hover,
body.komuno-chat-first .msg-feedback-btn:hover,
body.komuno-chat-first .msg-feedback-chip:hover,
body.komuno-chat-first .govuk-button:hover,
body.komuno-chat-first .komuno-toolbar-link:hover,
body.komuno-chat-first .service-chip:hover {
  transform: translateY(-1px);
}

body.komuno-chat-first .msg-sources {
  overflow: visible;
}

body.komuno-chat-first .msg-trust {
  margin-top: 0.5rem;
}

body.komuno-chat-first .msg-trust-text {
  font-size: 0.72rem;
}

body.komuno-chat-first .msg-sources-toggle {
  transition:
    transform 160ms ease,
    background 160ms ease,
    border-color 160ms ease,
    box-shadow 160ms ease;
}

body.komuno-chat-first .msg-sources-toggle span[aria-hidden="true"] {
  display: inline-flex;
  transition: transform 160ms ease;
}

body.komuno-chat-first .msg-sources[open] .msg-sources-toggle {
  background: #f3edff;
  border-color: rgba(145, 115, 255, 0.3);
  box-shadow: 0 10px 22px rgba(145, 115, 255, 0.12);
}

body.komuno-chat-first .msg-sources[open] .msg-sources-toggle span[aria-hidden="true"] {
  transform: rotate(180deg);
}

body.komuno-chat-first .msg-sources-list {
  opacity: 0;
  transform: translateY(-6px) scale(0.98);
  transform-origin: top left;
  pointer-events: none;
  transition: opacity 180ms ease, transform 180ms ease;
}

body.komuno-chat-first .msg-sources[open] .msg-sources-list {
  opacity: 1;
  transform: translateY(0) scale(1);
  pointer-events: auto;
}

body.komuno-chat-first .msg-feedback-thanks {
  animation: messageRise 200ms ease both;
}

body.komuno-admin-page {
  background:
    radial-gradient(720px 420px at 0% 0%, rgba(203, 193, 255, 0.18), transparent 58%),
    radial-gradient(820px 520px at 100% 0%, rgba(227, 222, 255, 0.3), transparent 54%),
    linear-gradient(180deg, #f6f4ff 0%, #faf9fe 38%, #f5f4fa 100%);
  color: #16131d;
}

body.komuno-admin-page .komuno-admin-main {
  padding: 18px;
}

body.komuno-admin-page .komuno-admin-shell {
  width: min(1440px, calc(100% - 8px));
  margin: 0 auto;
}

body.komuno-admin-page .komuno-admin-topbar,
body.komuno-admin-page .komuno-intro,
body.komuno-admin-page .komuno-panel {
  border: 1px solid rgba(26, 18, 48, 0.08);
  background: rgba(255, 255, 255, 0.84);
  box-shadow:
    0 18px 46px rgba(56, 40, 102, 0.08),
    inset 0 1px 0 rgba(255, 255, 255, 0.85);
  backdrop-filter: blur(18px);
}

body.komuno-admin-page .komuno-admin-topbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  border-radius: 28px;
  padding: 18px 20px;
  margin-bottom: 18px;
}

body.komuno-admin-page .komuno-brand--admin {
  gap: 12px;
  text-decoration: none;
  color: #1b1625;
  font-size: 1.12rem;
  font-weight: 800;
}

body.komuno-admin-page .komuno-brand--admin .komuno-brand-copy {
  display: grid;
  gap: 2px;
}

body.komuno-admin-page .komuno-brand--admin .komuno-brand-eyebrow {
  color: #80769d;
}

body.komuno-admin-page .komuno-brand--admin .komuno-brand-mark {
  width: 34px;
  height: 34px;
  border-radius: 12px;
  background:
    radial-gradient(circle at 30% 30%, rgba(255, 255, 255, 0.96), rgba(255, 255, 255, 0.18) 30%, transparent 52%),
    linear-gradient(145deg, #dccdff 0%, #baa1ff 42%, #8f73ff 100%);
  box-shadow:
    0 10px 24px rgba(145, 115, 255, 0.28),
    inset 0 1px 1px rgba(255, 255, 255, 0.75);
}

body.komuno-admin-page .komuno-admin-topbar-actions {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}

body.komuno-admin-page .komuno-admin-badge {
  display: inline-flex;
  align-items: center;
  min-height: 40px;
  padding: 0 14px;
  border-radius: 999px;
  border: 1px solid rgba(145, 115, 255, 0.15);
  background: #faf8ff;
  color: #443d58;
  font-weight: 700;
  font-size: 0.92rem;
}

body.komuno-admin-page .komuno-toolbar-link {
  display: inline-flex;
  align-items: center;
  min-height: 40px;
  padding: 0 14px;
  border-radius: 999px;
  border: 1px solid rgba(26, 18, 48, 0.08);
  background: #ffffff;
  color: #2f2940;
  text-decoration: none;
  font-weight: 700;
}

body.komuno-admin-page .komuno-toolbar-link:hover {
  background: #f6f2ff;
  border-color: rgba(145, 115, 255, 0.16);
  color: #2f2940;
}

body.komuno-admin-page .komuno-admin {
  display: grid;
  gap: 18px;
}

body.komuno-admin-page .komuno-intro {
  border-radius: 30px;
  padding: 22px;
  background:
    linear-gradient(180deg, rgba(255, 255, 255, 0.95), rgba(251, 250, 255, 0.96)),
    radial-gradient(380px 220px at 100% 0%, rgba(206, 190, 255, 0.12), transparent 70%);
}

body.komuno-admin-page .komuno-panel {
  border-radius: 24px;
  padding: 18px;
  background:
    linear-gradient(180deg, rgba(255, 255, 255, 0.96), rgba(251, 250, 255, 0.96)),
    radial-gradient(340px 220px at 100% 0%, rgba(202, 186, 255, 0.08), transparent 70%);
}

body.komuno-admin-page .govuk-width-container {
  width: auto;
}

body.komuno-admin-page .govuk-label,
body.komuno-admin-page .quality-card h3,
body.komuno-admin-page .quality-reasons-title,
body.komuno-admin-page .tickets-table .govuk-table__header {
  color: #342d49;
}

body.komuno-admin-page .govuk-input,
body.komuno-admin-page .govuk-select,
body.komuno-admin-page .govuk-textarea {
  border-color: rgba(26, 18, 48, 0.1);
  background: rgba(255, 255, 255, 0.94);
  color: #1f1a2a;
}

body.komuno-admin-page .govuk-input:focus,
body.komuno-admin-page .govuk-select:focus,
body.komuno-admin-page .govuk-textarea:focus {
  outline: 3px solid rgba(145, 115, 255, 0.14);
  border-color: rgba(145, 115, 255, 0.32);
}

body.komuno-admin-page .govuk-button,
body.komuno-admin-page button.govuk-button,
body.komuno-admin-page a.govuk-button {
  background: #17131d;
  color: #ffffff;
  border-radius: 14px;
  box-shadow: 0 12px 30px rgba(23, 19, 29, 0.14);
}

body.komuno-admin-page .govuk-button:hover,
body.komuno-admin-page button.govuk-button:hover,
body.komuno-admin-page a.govuk-button:hover {
  background: #2a2436;
}

body.komuno-admin-page .govuk-button--secondary {
  background: #ffffff;
  color: #2c2540;
  border: 1px solid rgba(26, 18, 48, 0.1);
  box-shadow: none;
}

body.komuno-admin-page .govuk-button--secondary:hover {
  background: #f6f2ff;
}

body.komuno-admin-page .quality-card,
body.komuno-admin-page .quality-reasons,
body.komuno-admin-page .tickets-pagination,
body.komuno-admin-page .ticket-notes-panel,
body.komuno-admin-page .ticket-note-item,
body.komuno-admin-page .ticket-agent-trace {
  border-color: rgba(26, 18, 48, 0.08);
  background: rgba(255, 255, 255, 0.92);
}

body.komuno-admin-page .quality-value,
body.komuno-admin-page .komuno-lead,
body.komuno-admin-page .ticket-note-body,
body.komuno-admin-page .quality-failures-list p,
body.komuno-admin-page .quality-reasons-list li {
  color: #201a2c;
}

body.komuno-admin-page .quality-reasons-list li strong,
body.komuno-admin-page .quality-failures-list .failure-meta,
body.komuno-admin-page .quality-regression,
body.komuno-admin-page .ticket-sla-meta,
body.komuno-admin-page .ticket-row-meta,
body.komuno-admin-page .ticket-note-meta,
body.komuno-admin-page .ticket-notes-empty,
body.komuno-admin-page .ticket-agent-trace-label,
body.komuno-admin-page .ticket-agent-trace-empty {
  color: #6d6683;
}

body.komuno-admin-page .tickets-table .govuk-table__header {
  background: #f8f6ff;
}

body.komuno-admin-page .tickets-table .ticket-row-highlight .govuk-table__cell {
  background: rgba(239, 234, 255, 0.88);
}

body.komuno-admin-page .ticket-sla-badge.sla-on_track,
body.komuno-admin-page .ticket-sla-badge.sla-done {
  background: #edf8f1;
  color: #1d6a40;
}

body.komuno-admin-page .ticket-sla-badge.sla-due_soon {
  background: #fff4dd;
  color: #8a5a00;
}

body.komuno-admin-page .ticket-sla-badge.sla-overdue {
  background: #fce9eb;
  color: #9d2f39;
}

body.komuno-admin-page .ticket-sla-badge.sla-unknown {
  background: #f1eff7;
  color: #615a74;
}

body.komuno-admin-page .komuno-footer {
  background: transparent;
  border-top: 0;
}

body.komuno-admin-page .komuno-footer-inner {
  width: min(1440px, calc(100% - 44px));
  margin: 0 auto 18px;
  padding: 0 4px;
}

body.komuno-admin-page .komuno-footer p {
  padding: 0;
  color: #8b83a1;
}

@media (max-width: 1180px) {
  body.komuno-chat-first .komuno-workspace {
    order: 1;
  }

  body.komuno-chat-first .komuno-sidebar {
    order: 2;
  }

  body.komuno-chat-first .komuno-sidebar-section--soft {
    display: none;
  }
}

@media (max-width: 720px) {
  body.komuno-chat-first .komuno-workspace-panel {
    padding: 14px;
  }

  body.komuno-chat-first .komuno-chat-card {
    padding: 0;
  }

  body.komuno-chat-first .komuno-chat-card-head {
    gap: 6px;
  }

  body.komuno-chat-first .komuno-chat-composer {
    padding: 14px;
    border-radius: 22px;
  }

  body.komuno-chat-first .komuno-chat-composer .govuk-textarea {
    min-height: 70px;
  }

  body.komuno-chat-first .komuno-sidebar {
    gap: 12px;
  }

  body.komuno-chat-first .komuno-sidebar-cards {
    gap: 8px;
  }

  body.komuno-chat-first .service-chip--sidebar {
    padding: 12px;
  }

  body.komuno-admin-page .komuno-admin-main {
    padding: 10px;
  }

  body.komuno-admin-page .komuno-admin-topbar,
  body.komuno-admin-page .komuno-intro,
  body.komuno-admin-page .komuno-panel {
    border-radius: 22px;
  }

  body.komuno-admin-page .komuno-admin-topbar,
  body.komuno-admin-page .quality-head,
  body.komuno-admin-page .tickets-header,
  body.komuno-admin-page .tickets-header-actions {
    flex-direction: column;
    align-items: flex-start;
  }

  body.komuno-admin-page .table-actions {
    grid-template-columns: 1fr;
  }

  body.komuno-admin-page .table-actions .govuk-button,
  body.komuno-admin-page .table-actions .govuk-select {
    width: 100%;
  }

  body.komuno-admin-page .quality-cards {
    grid-template-columns: 1fr 1fr;
  }
}

/* 2026-03-15 compact intro + skeletons */
body.komuno-chat-first .komuno-hero {
  padding: 0 4px 0;
  gap: 0.08rem;
}

body.komuno-chat-first .container-vao {
  height: 86px;
}

body.komuno-chat-first .komuno-orb.orb {
  width: 88px;
  height: 88px;
}

body.komuno-chat-first .komuno-kicker {
  font-size: 0.74rem;
  letter-spacing: 0.1em;
}

body.komuno-chat-first .komuno-title {
  max-width: 620px;
  font-size: clamp(1.28rem, 2.5vw, 2rem);
  line-height: 1.02;
}

body.komuno-chat-first .komuno-lead {
  max-width: 480px;
  font-size: 0.84rem;
  line-height: 1.34;
}

body.komuno-chat-first .komuno-chat-card-head {
  margin-bottom: 2px;
}

body.komuno-chat-first .chat-log {
  min-height: 72px;
  max-height: 190px;
}

body.komuno-chat-first .msg-loading .msg-body {
  min-height: 68px;
  color: transparent;
  border-color: rgba(145, 115, 255, 0.14);
  background:
    linear-gradient(90deg, rgba(240, 236, 250, 0.9), rgba(255, 255, 255, 1), rgba(240, 236, 250, 0.9)) 0 0 / 220% 100%,
    linear-gradient(rgba(231, 226, 244, 0.96), rgba(231, 226, 244, 0.96)) 0 14px / 46% 11px no-repeat,
    linear-gradient(rgba(231, 226, 244, 0.96), rgba(231, 226, 244, 0.96)) 0 34px / 88% 11px no-repeat,
    linear-gradient(rgba(231, 226, 244, 0.96), rgba(231, 226, 244, 0.96)) 0 54px / 62% 11px no-repeat,
    rgba(255, 255, 255, 0.96);
  animation: skeletonWave 1.35s ease-in-out infinite;
}

body.komuno-chat-first .msg-loading .msg-body::after {
  content: none;
}

.skeleton-line {
  display: inline-flex;
  width: 100%;
  height: 11px;
  border-radius: 999px;
  background: linear-gradient(90deg, rgba(235, 231, 245, 0.9), rgba(255, 255, 255, 1), rgba(235, 231, 245, 0.9));
  background-size: 220% 100%;
  animation: skeletonWave 1.35s ease-in-out infinite;
}

.skeleton-line--short {
  width: 58%;
}

.skeleton-line--chip {
  width: 72px;
}

.skeleton-line--button {
  width: 100%;
  min-height: 36px;
  border-radius: 12px;
}

.skeleton-line--value {
  width: 72%;
  height: 20px;
}

.skeleton-list-item {
  display: grid;
  gap: 10px;
}

.ticket-row-skeleton .govuk-table__cell {
  vertical-align: middle;
}

.ticket-note-item--skeleton {
  display: grid;
  gap: 10px;
}

@keyframes skeletonWave {
  0% {
    background-position: 100% 50%;
  }
  100% {
    background-position: 0% 50%;
  }
}

@media (max-width: 720px) {
  .komuno-map-panel {
    padding: 0.85rem;
    gap: 0.75rem;
  }

  .komuno-map-panel-head {
    flex-direction: column;
    align-items: stretch;
  }

  .komuno-map-close {
    width: 100%;
  }

  .komuno-map-frame {
    min-height: 280px;
  }

  .komuno-map-results {
    grid-template-columns: 1fr;
  }

  body.komuno-chat-first .komuno-hero {
    padding: 0;
  }

  body.komuno-chat-first .container-vao {
    height: 68px;
  }

  body.komuno-chat-first .komuno-orb.orb {
    width: 72px;
    height: 72px;
  }

  body.komuno-chat-first .komuno-title {
    font-size: 1.68rem;
  }

  body.komuno-chat-first .komuno-lead {
    max-width: 100%;
    font-size: 0.8rem;
  }

  body.komuno-chat-first .komuno-toolbar {
    margin-bottom: 2px;
  }

  body.komuno-chat-first .komuno-toolbar-pill {
    min-height: 34px;
    padding: 0 12px;
    font-size: 0.84rem;
  }

  body.komuno-chat-first .komuno-toolbar-link {
    min-height: 34px;
    padding: 0 12px;
    font-size: 0.84rem;
  }

  body.komuno-chat-first.has-conversation .komuno-toolbar-links,
  body.komuno-chat-first.has-conversation .komuno-chat-caption {
    display: none;
  }

  body.komuno-chat-first.has-conversation .komuno-chat-card {
    padding: 14px;
  }

  body.komuno-chat-first.has-conversation .chat-log {
    min-height: auto;
    max-height: none;
  }

  body.komuno-chat-first.has-conversation .komuno-chat-composer {
    position: sticky;
    bottom: 10px;
    z-index: 6;
    box-shadow:
      0 16px 36px rgba(56, 40, 102, 0.16),
      inset 0 1px 0 rgba(255, 255, 255, 0.75);
  }

  body.komuno-chat-first .komuno-chat-examples {
    gap: 6px;
  }

  body.komuno-admin-page .tickets-table,
  body.komuno-admin-page .tickets-table thead,
  body.komuno-admin-page .tickets-table tbody,
  body.komuno-admin-page .tickets-table .govuk-table__row,
  body.komuno-admin-page .tickets-table .govuk-table__cell {
    display: block;
    width: 100%;
  }

  body.komuno-admin-page .tickets-table thead {
    display: none;
  }

  body.komuno-admin-page .tickets-table tbody {
    display: grid;
    gap: 12px;
  }

  body.komuno-admin-page .tickets-table .govuk-table__row {
    border: 1px solid rgba(26, 18, 48, 0.08);
    border-radius: 18px;
    background: rgba(255, 255, 255, 0.94);
    padding: 12px;
  }

  body.komuno-admin-page .tickets-table .ticket-notes-row {
    padding: 0;
    border: 0;
    background: transparent;
  }

  body.komuno-admin-page .tickets-table .ticket-notes-row[hidden] {
    display: none;
  }

  body.komuno-admin-page .tickets-table .ticket-notes-row .govuk-table__cell {
    padding: 0;
    border: 0;
  }

  body.komuno-admin-page .tickets-table .govuk-table__cell {
    border: 0;
    padding: 0;
    margin-bottom: 8px;
  }

  body.komuno-admin-page .tickets-table .govuk-table__cell[data-label] {
    display: grid;
    grid-template-columns: 88px minmax(0, 1fr);
    gap: 10px;
    align-items: start;
  }

  body.komuno-admin-page .tickets-table .govuk-table__cell[data-label]::before {
    content: attr(data-label);
    font-size: 0.72rem;
    font-weight: 800;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    color: #8b83a1;
    padding-top: 4px;
  }

  body.komuno-admin-page .tickets-table .govuk-table__cell:last-child {
    margin-bottom: 0;
  }

  body.komuno-admin-page .tickets-table .govuk-table__cell[data-label="Akcie"] {
    grid-template-columns: 1fr;
  }

  body.komuno-admin-page .tickets-table .govuk-table__cell[data-label="Akcie"]::before {
    padding-top: 0;
  }
}

/* 2026-03-15 final mood orb overrides */
body.komuno-chat-first:not(.has-conversation) .container-vao {
  height: 94px;
}

@media (max-width: 720px) {
  body.komuno-chat-first:not(.has-conversation) .container-vao {
    height: 78px;
  }
}

/* 2026-03-15 lottie orb */
.komuno-orb--lottie {
  position: relative;
  width: 124px;
  height: 124px;
  display: grid;
  place-items: center;
  pointer-events: none;
  transform: scale(1);
  transition:
    transform 220ms ease,
    filter 220ms ease,
    opacity 180ms ease;
  filter:
    drop-shadow(0 0 16px rgba(255, 255, 255, 0.96))
    drop-shadow(0 0 34px rgba(216, 200, 255, 0.7))
    drop-shadow(0 18px 32px rgba(144, 127, 255, 0.16));
}

.komuno-orb-lottie-glow {
  position: absolute;
  inset: 14px;
  border-radius: 50%;
  background:
    radial-gradient(circle, rgba(255, 255, 255, 0.96) 0%, rgba(238, 230, 255, 0.82) 30%, rgba(203, 189, 255, 0.42) 58%, transparent 78%);
  filter: blur(24px);
  opacity: 0.95;
  animation: lottieGlowPulse 6.2s ease-in-out infinite;
}

.komuno-orb-lottie-stage {
  position: relative;
  z-index: 1;
  width: 100%;
  height: 100%;
}

.komuno-orb-lottie-stage svg {
  display: block;
  width: 100%;
  height: 100%;
  overflow: visible;
}

.komuno-orb--lottie.is-engaged {
  transform: scale(1.04);
  filter:
    drop-shadow(0 0 18px rgba(255, 255, 255, 1))
    drop-shadow(0 0 40px rgba(219, 203, 255, 0.82))
    drop-shadow(0 18px 34px rgba(144, 127, 255, 0.2));
}

.komuno-orb--lottie.is-thinking {
  transform: scale(1.06);
  filter:
    drop-shadow(0 0 20px rgba(255, 255, 255, 1))
    drop-shadow(0 0 44px rgba(219, 203, 255, 0.88))
    drop-shadow(0 22px 38px rgba(144, 127, 255, 0.24));
}

.komuno-orb--lottie.is-thinking .komuno-orb-lottie-glow {
  animation-duration: 2.8s;
  opacity: 1;
}

.komuno-orb--lottie.is-answer {
  animation: lottieOrbAnswer 820ms ease-out 1;
}

.komuno-orb--lottie.is-error {
  filter:
    drop-shadow(0 0 18px rgba(255, 224, 224, 0.96))
    drop-shadow(0 0 34px rgba(255, 154, 154, 0.7))
    drop-shadow(0 18px 32px rgba(217, 90, 90, 0.2));
}

.komuno-orb--lottie.is-error .komuno-orb-lottie-glow {
  background:
    radial-gradient(circle, rgba(255, 250, 250, 0.92) 0%, rgba(255, 222, 222, 0.82) 28%, rgba(255, 161, 161, 0.34) 58%, transparent 78%);
}

body.komuno-chat-first .komuno-orb--lottie {
  width: 108px;
  height: 108px;
}

body.komuno-chat-first:not(.has-conversation) .container-vao {
  height: 104px;
}

body.komuno-chat-first.has-conversation .komuno-orb--lottie {
  width: 76px;
  height: 76px;
}

@media (max-width: 720px) {
  body.komuno-chat-first .komuno-orb--lottie {
    width: 88px;
    height: 88px;
  }

  body.komuno-chat-first:not(.has-conversation) .container-vao {
    height: 86px;
  }

  body.komuno-chat-first.has-conversation .komuno-orb--lottie {
    width: 64px;
    height: 64px;
  }
}

@keyframes lottieGlowPulse {
  0%,
  100% {
    transform: scale(0.96);
    opacity: 0.88;
  }
  50% {
    transform: scale(1.08);
    opacity: 1;
  }
}

/* 2026-03-15 minimal chat-first simplification */
body.komuno-chat-first .komuno-main {
  padding: 14px 12px 0;
}

body.komuno-chat-first .komuno-app-shell {
  width: min(980px, calc(100% - 8px));
  grid-template-columns: 1fr;
  gap: 18px;
  min-height: auto;
}

body.komuno-chat-first .komuno-sidebar {
  padding: 14px 16px;
  border-radius: 22px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 12px 14px;
  background: rgba(255, 255, 255, 0.95);
  backdrop-filter: none;
  box-shadow: 0 12px 34px rgba(14, 35, 45, 0.08);
}

body.komuno-chat-first .komuno-sidebar-top {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}

body.komuno-chat-first .komuno-brand--sidebar {
  gap: 10px;
  font-size: 1rem;
}

body.komuno-chat-first .komuno-brand-copy {
  gap: 0;
}

body.komuno-chat-first .komuno-brand-eyebrow {
  font-size: 0.68rem;
}

body.komuno-chat-first .komuno-sidebar-cta {
  width: auto;
  min-height: 40px;
  padding: 0 14px;
  border-radius: 12px;
}

body.komuno-chat-first .komuno-sidebar-nav {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px;
  margin-left: auto;
}

body.komuno-chat-first .komuno-sidebar-link {
  min-height: 38px;
  padding: 0 12px;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
}

body.komuno-chat-first .komuno-sidebar-link-hint,
body.komuno-chat-first .komuno-sidebar-section,
body.komuno-chat-first .komuno-toolbar,
body.komuno-chat-first .komuno-compose-hint,
body.komuno-chat-first .komuno-section-copy {
  display: none !important;
}

body.komuno-chat-first .komuno-sidebar-footer {
  margin-left: auto;
  padding: 0;
  border: 0;
  background: transparent;
}

body.komuno-chat-first .komuno-workspace {
  gap: 16px;
}

body.komuno-chat-first .komuno-workspace-panel {
  padding: 0;
  border: 0;
  background: transparent;
  box-shadow: none;
  gap: 16px;
}

body.komuno-chat-first .komuno-hero,
body.komuno-chat-first .komuno-chat-card,
body.komuno-chat-first .komuno-map-panel,
body.komuno-chat-first .komuno-chat-examples,
body.komuno-chat-first .komuno-ticket-zone {
  width: min(100%, 760px);
  margin: 0 auto;
}

body.komuno-chat-first .komuno-hero {
  padding: 8px 8px 0;
  text-align: center;
  gap: 8px;
}

body.komuno-chat-first .komuno-kicker {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  margin: 0 auto;
  padding: 6px 12px;
  border-radius: 999px;
  background: #f6f8fb;
  border: 1px solid rgba(16, 32, 40, 0.08);
  color: #5f6f78;
  font-size: 0.74rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}

body.komuno-chat-first:not(.has-conversation) .container-vao {
  height: 86px;
}

body.komuno-chat-first .komuno-orb--lottie {
  width: 96px;
  height: 96px;
}

body.komuno-chat-first .komuno-title {
  max-width: 620px;
  margin: 0 auto;
  font-size: clamp(1.6rem, 3vw, 2.5rem);
  line-height: 1.02;
  letter-spacing: -0.03em;
}

body.komuno-chat-first .komuno-lead {
  max-width: 560px;
  margin: 0 auto;
  font-size: 0.96rem;
  color: #667983;
}

body.komuno-chat-first .komuno-chat-card {
  padding: 14px;
  border-radius: 24px;
  background: rgba(255, 255, 255, 0.96);
  border: 1px solid rgba(16, 32, 40, 0.08);
  box-shadow: 0 16px 40px rgba(14, 35, 45, 0.08);
}

body.komuno-chat-first .chat-log {
  min-height: 0;
  max-height: 430px;
  padding: 4px 2px 12px;
  gap: 14px;
}

body.komuno-chat-first .chat-log:empty {
  display: none;
}

body.komuno-chat-first .msg-assistant .msg-shell,
body.komuno-chat-first .msg-citizen .msg-shell {
  width: 100%;
}

body.komuno-chat-first .msg-assistant .msg-body,
body.komuno-chat-first .msg-citizen .msg-body {
  border-radius: 20px;
}

body.komuno-chat-first .komuno-chat-composer {
  margin-top: 0;
  border-radius: 18px;
  border-color: rgba(16, 32, 40, 0.12);
  background: #ffffff;
  padding: 12px;
}

body.komuno-chat-first .komuno-chat-composer .govuk-textarea {
  min-height: 74px;
  padding: 6px 4px;
  resize: vertical;
}

body.komuno-chat-first .komuno-chat-composer-actions {
  display: flex;
  justify-content: flex-end;
  align-items: center;
  margin-top: 8px;
  padding-top: 10px;
  border-top: 1px solid rgba(16, 32, 40, 0.08);
}

/* 2026-03-20 chat composer + streaming refresh */
body.komuno-chat-first .komuno-chat-card {
  background: transparent;
  border: 0;
  box-shadow: none;
}

body.komuno-chat-first .komuno-chat-composer {
  position: relative;
  margin-top: 0;
  border-radius: 30px;
  border: 1px solid rgba(255, 255, 255, 0.1);
  background: #1e1e1f;
  padding: 18px 18px 12px;
  box-shadow:
    inset 0 1px 0 rgba(255, 255, 255, 0.03),
    0 20px 44px rgba(0, 0, 0, 0.16);
}

body.komuno-chat-first .komuno-chat-composer:focus-within {
  border-color: rgba(255, 255, 255, 0.18);
  box-shadow:
    0 0 0 4px rgba(255, 255, 255, 0.04),
    inset 0 1px 0 rgba(255, 255, 255, 0.04),
    0 20px 44px rgba(0, 0, 0, 0.18);
}

body.komuno-chat-first .komuno-chat-composer .govuk-textarea {
  min-height: 116px;
  max-height: 260px;
  padding: 2px 0 0;
  resize: none;
  background: transparent;
  color: #f5f5f6;
  font-size: 1.05rem;
  line-height: 1.55;
}

body.komuno-chat-first .komuno-chat-composer .govuk-textarea::placeholder {
  color: rgba(255, 255, 255, 0.44);
}

body.komuno-chat-first .komuno-chat-composer-actions {
  margin-top: 10px;
  padding-top: 0;
  border-top: 0;
  justify-content: flex-end;
}

.komuno-chat-submit {
  position: relative;
  width: 52px;
  height: 52px;
  flex: 0 0 52px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: 50%;
  border: 0;
  background: rgba(255, 255, 255, 0.14);
  color: #ffffff;
  cursor: pointer;
  transition:
    transform 140ms ease,
    background 140ms ease,
    opacity 140ms ease;
}

.komuno-chat-submit:hover {
  background: rgba(255, 255, 255, 0.2);
}

.komuno-chat-submit:active {
  transform: scale(0.96);
}

.komuno-chat-submit:disabled {
  opacity: 0.45;
  cursor: not-allowed;
}

.komuno-chat-submit.is-ready {
  background: #f3f3f4;
  color: #111113;
}

.komuno-chat-submit.is-ready:hover {
  background: #ffffff;
}

.komuno-chat-submit.is-streaming {
  background: #f3f3f4;
  color: #111113;
}

.komuno-chat-submit-icon {
  position: absolute;
  inset: 0;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  transition:
    opacity 140ms ease,
    transform 140ms ease;
}

.komuno-chat-submit-icon svg {
  width: 20px;
  height: 20px;
}

.komuno-chat-submit-icon--stop {
  opacity: 0;
  transform: scale(0.7);
}

.komuno-chat-submit.is-streaming .komuno-chat-submit-icon--send {
  opacity: 0;
  transform: scale(0.7);
}

.komuno-chat-submit.is-streaming .komuno-chat-submit-icon--stop {
  opacity: 1;
  transform: scale(1);
}

.komuno-chat-submit.is-ready .komuno-chat-submit-icon--send {
  opacity: 1;
  transform: scale(1);
}

.msg-assistant.is-streaming .msg-body::after,
.msg-assistant.is-revealing .msg-body::after {
  content: "";
  display: inline-block;
  width: 0.62ch;
  height: 1.1em;
  margin-left: 0.08rem;
  vertical-align: -0.12em;
  border-radius: 2px;
  background: rgba(28, 42, 48, 0.38);
  animation: komunoStreamCaret 1s steps(1, end) infinite;
}

@keyframes komunoStreamCaret {
  0%,
  49% {
    opacity: 0;
  }
  50%,
  100% {
    opacity: 1;
  }
}

@media (max-width: 720px) {
  body.komuno-chat-first .komuno-chat-composer {
    border-radius: 26px;
    padding: 16px 16px 10px;
  }

  body.komuno-chat-first .komuno-chat-composer .govuk-textarea {
    min-height: 104px;
    font-size: 1rem;
  }

  .komuno-chat-submit {
    width: 48px;
    height: 48px;
    flex-basis: 48px;
  }
}

body.komuno-chat-first .komuno-chat-examples {
  gap: 10px;
}

body.komuno-chat-first .komuno-section-head {
  justify-content: flex-start;
}

body.komuno-chat-first .komuno-subtitle {
  font-size: 0.96rem;
  font-weight: 700;
  color: #415560;
}

body.komuno-chat-first .komuno-chip-row {
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

body.komuno-chat-first .service-chip {
  min-height: 74px;
  padding: 12px 14px;
  border-radius: 18px;
  background: rgba(255, 255, 255, 0.92);
  border: 1px solid rgba(16, 32, 40, 0.08);
}

body.komuno-chat-first .service-chip-title {
  font-size: 0.92rem;
}

body.komuno-chat-first .service-chip-hint {
  font-size: 0.78rem;
}

body.komuno-chat-first .komuno-map-panel {
  padding: 16px;
  border-radius: 24px;
  background: rgba(255, 255, 255, 0.96);
  border: 1px solid rgba(16, 32, 40, 0.08);
  box-shadow: 0 16px 40px rgba(14, 35, 45, 0.08);
}

body.komuno-chat-first .komuno-ticket-details {
  overflow: hidden;
  border-radius: 24px;
  background: rgba(255, 255, 255, 0.96);
  border: 1px solid rgba(16, 32, 40, 0.08);
  box-shadow: 0 16px 40px rgba(14, 35, 45, 0.08);
}

body.komuno-chat-first .komuno-ticket-details > summary {
  padding: 16px 18px;
  font-size: 0.98rem;
  font-weight: 700;
  background: transparent;
}

body.komuno-chat-first .komuno-ticket-panel {
  margin: 0 16px 16px;
  border: 1px solid rgba(16, 32, 40, 0.06);
  background: #fdfefe;
}

body.komuno-chat-first.has-conversation .komuno-hero {
  padding: 0 8px;
  text-align: left;
  display: grid;
  grid-template-columns: 62px minmax(0, 1fr);
  align-items: center;
  column-gap: 14px;
}

body.komuno-chat-first.has-conversation .komuno-kicker,
body.komuno-chat-first.has-conversation .komuno-lead,
body.komuno-chat-first.has-conversation .komuno-chat-examples {
  display: none !important;
}

body.komuno-chat-first.has-conversation .komuno-orb-wrap {
  grid-row: 1 / span 2;
}

body.komuno-chat-first.has-conversation .komuno-orb--lottie {
  width: 64px;
  height: 64px;
}

body.komuno-chat-first.has-conversation .komuno-title {
  margin: 0;
  max-width: none;
  font-size: 1.22rem;
}

body.komuno-chat-first.has-conversation .chat-log {
  min-height: 360px;
  max-height: calc(100vh - 300px);
}

body.komuno-chat-first .komuno-footer-inner {
  width: min(980px, calc(100% - 24px));
}

@media (max-width: 860px) {
  body.komuno-chat-first .komuno-sidebar {
    justify-content: flex-start;
  }

  body.komuno-chat-first .komuno-sidebar-nav,
  body.komuno-chat-first .komuno-sidebar-footer {
    margin-left: 0;
  }
}

@media (max-width: 720px) {
  body.komuno-chat-first .komuno-main {
    padding: 10px 10px 0;
  }

  body.komuno-chat-first .komuno-app-shell {
    width: 100%;
    gap: 14px;
  }

  body.komuno-chat-first .komuno-sidebar {
    padding: 12px;
    border-radius: 18px;
  }

  body.komuno-chat-first .komuno-sidebar-top {
    width: 100%;
    justify-content: space-between;
  }

  body.komuno-chat-first .komuno-sidebar-nav {
    width: 100%;
  }

  body.komuno-chat-first .komuno-sidebar-link {
    flex: 1 1 auto;
    justify-content: center;
  }

  body.komuno-chat-first .komuno-sidebar-footer {
    width: 100%;
    justify-content: space-between;
  }

  body.komuno-chat-first:not(.has-conversation) .container-vao {
    height: 72px;
  }

  body.komuno-chat-first .komuno-orb--lottie {
    width: 82px;
    height: 82px;
  }

  body.komuno-chat-first .komuno-title {
    font-size: 1.5rem;
  }

  body.komuno-chat-first .komuno-lead {
    font-size: 0.9rem;
  }

  body.komuno-chat-first .komuno-chat-card,
  body.komuno-chat-first .komuno-map-panel,
  body.komuno-chat-first .komuno-ticket-details {
    border-radius: 20px;
  }

  body.komuno-chat-first .komuno-chat-card {
    padding: 12px;
  }

  body.komuno-chat-first .komuno-chat-composer .govuk-textarea {
    min-height: 66px;
  }

  body.komuno-chat-first .komuno-chip-row {
    grid-template-columns: 1fr;
  }

  body.komuno-chat-first.has-conversation .komuno-hero {
    grid-template-columns: 52px minmax(0, 1fr);
    column-gap: 12px;
  }

  body.komuno-chat-first.has-conversation .komuno-orb--lottie {
    width: 54px;
    height: 54px;
  }

  body.komuno-chat-first.has-conversation .chat-log {
    min-height: 300px;
    max-height: calc(100vh - 250px);
  }
}

/* 2026-03-15 header, ticket modal, admin simplification */
body.komuno-chat-first .komuno-sidebar {
  display: grid;
  grid-template-columns: auto 1fr auto;
  align-items: center;
  gap: 12px 18px;
  flex-wrap: nowrap;
}

body.komuno-chat-first .komuno-sidebar-nav {
  justify-content: center;
  margin-left: 0;
}

body.komuno-chat-first .komuno-header-actions {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  justify-content: flex-end;
}

body.komuno-chat-first .komuno-sidebar-cta {
  min-height: 38px;
  padding: 0 14px;
  white-space: nowrap;
}

body.komuno-chat-first .komuno-sidebar-cta--secondary {
  box-shadow: none;
}

body.komuno-chat-first .komuno-ticket-zone {
  margin-top: -2px;
}

body.komuno-chat-first .komuno-ticket-callout {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  padding: 14px 16px;
  border-radius: 18px;
  border: 1px solid rgba(16, 32, 40, 0.08);
  background: rgba(255, 255, 255, 0.88);
}

body.komuno-chat-first .komuno-ticket-callout-copy {
  margin: 0;
  color: #586973;
  font-size: 0.92rem;
  line-height: 1.45;
}

body.has-ticket-dialog-open {
  overflow: hidden;
}

.komuno-ticket-dialog {
  width: min(760px, calc(100% - 24px));
  max-width: 760px;
  padding: 0;
  border: 0;
  border-radius: 28px;
  background: transparent;
  box-shadow: none;
}

.komuno-ticket-dialog::backdrop {
  background: rgba(16, 24, 32, 0.45);
  backdrop-filter: blur(8px);
}

.komuno-ticket-dialog-panel {
  padding: 0;
}

body.komuno-chat-first .komuno-ticket-dialog .komuno-ticket-panel {
  margin: 0;
  padding: 22px;
  border-radius: 28px;
  border: 1px solid rgba(16, 32, 40, 0.08);
  background: rgba(255, 255, 255, 0.98);
  box-shadow: 0 26px 70px rgba(14, 35, 45, 0.16);
}

body.komuno-chat-first .komuno-ticket-dialog-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
  margin-bottom: 14px;
}

body.komuno-chat-first .komuno-kicker--ticket {
  margin: 0 0 6px;
}

body.komuno-chat-first .komuno-ticket-dialog-lead {
  margin: 0;
  color: #667983;
  font-size: 0.92rem;
}

body.komuno-chat-first .komuno-ticket-head {
  align-items: center;
  margin-bottom: 8px;
}

body.komuno-chat-first .komuno-ticket-head .govuk-button {
  min-width: 0;
}

body.komuno-chat-first .komuno-ticket-dialog .ticket-status-checker {
  margin-top: 18px;
  padding-top: 18px;
  border-top: 1px solid rgba(16, 32, 40, 0.08);
}

body.komuno-admin-page .komuno-admin-main {
  padding: 14px 12px;
}

body.komuno-admin-page .komuno-admin-shell {
  width: min(1100px, calc(100% - 8px));
}

body.komuno-admin-page .komuno-admin-topbar {
  border-radius: 22px;
  padding: 14px 16px;
  margin-bottom: 14px;
  background: rgba(255, 255, 255, 0.96);
  backdrop-filter: none;
  box-shadow: 0 14px 34px rgba(14, 35, 45, 0.08);
}

body.komuno-admin-page .komuno-intro,
body.komuno-admin-page .komuno-panel {
  border-radius: 22px;
  backdrop-filter: none;
  box-shadow: 0 14px 34px rgba(14, 35, 45, 0.08);
}

body.komuno-admin-page .komuno-admin-detail-dialog {
  width: min(920px, calc(100% - 24px));
  max-width: 920px;
}

body.komuno-admin-page .komuno-admin-detail-panel {
  margin: 0;
  padding: 22px;
}

body.komuno-admin-page .komuno-ticket-dialog-actions {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 10px;
  flex-wrap: wrap;
}

body.komuno-admin-page .ticket-detail-body {
  display: grid;
  gap: 1rem;
}

body.komuno-admin-page .ticket-detail-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
  gap: 0.85rem;
}

body.komuno-admin-page .ticket-detail-card {
  border: 1px solid rgba(26, 18, 48, 0.08);
  border-radius: 16px;
  background: rgba(255, 255, 255, 0.94);
  padding: 0.9rem;
}

body.komuno-admin-page .ticket-detail-card h3 {
  margin: 0 0 0.65rem;
  font-size: 0.92rem;
}

body.komuno-admin-page .ticket-detail-card p {
  margin: 0.25rem 0;
  color: #201a2c;
}

body.komuno-admin-page .ticket-detail-card--context {
  background: linear-gradient(180deg, rgba(248, 246, 255, 0.96), rgba(255, 255, 255, 0.94));
}

body.komuno-admin-page .ticket-context-summary-block {
  margin: 0.55rem 0 0.75rem;
  color: #433b59;
  line-height: 1.5;
}

body.komuno-admin-page .ticket-context-detail-list {
  display: grid;
  gap: 0.5rem;
}

body.komuno-admin-page .ticket-context-detail-row {
  display: grid;
  gap: 0.16rem;
}

body.komuno-admin-page .ticket-context-detail-label {
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.01em;
  text-transform: uppercase;
  color: #7b7392;
}

body.komuno-admin-page .ticket-context-detail-value {
  color: #201a2c;
  line-height: 1.45;
  word-break: break-word;
}

body.komuno-admin-page .ticket-context-detail-value--mono {
  font-family: ui-monospace, SFMono-Regular, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;
  font-size: 0.8rem;
}

body.komuno-admin-page .ticket-detail-description {
  white-space: pre-wrap;
  line-height: 1.5;
}

.ticket-detail-attachments {
  margin: 0;
  padding-left: 1.1rem;
  display: grid;
  gap: 0.45rem;
}

.ticket-detail-attachments a {
  color: #2347aa;
  text-decoration: none;
}

.ticket-detail-attachments a:hover {
  text-decoration: underline;
}

body.komuno-admin-page .ticket-detail-stack {
  display: grid;
  gap: 0.85rem;
}

body.komuno-admin-page .ticket-detail-history {
  display: grid;
  gap: 0.55rem;
}

body.komuno-admin-page .ticket-detail-history-item {
  border: 1px solid rgba(26, 18, 48, 0.08);
  border-radius: 12px;
  background: rgba(255, 255, 255, 0.9);
  padding: 0.7rem;
}

body.komuno-admin-page .ticket-detail-skeleton {
  display: grid;
  gap: 0.5rem;
}

body.komuno-admin-page .komuno-intro {
  padding: 18px;
}

body.komuno-admin-page .komuno-admin-secondary {
  order: 3;
  border: 1px solid rgba(16, 32, 40, 0.08);
  border-radius: 22px;
  background: rgba(255, 255, 255, 0.96);
  box-shadow: 0 14px 34px rgba(14, 35, 45, 0.08);
  overflow: hidden;
}

body.komuno-admin-page .komuno-admin-secondary > summary {
  cursor: pointer;
  list-style: none;
  padding: 16px 18px;
  font-weight: 700;
  color: #20353f;
  background: #ffffff;
}

body.komuno-admin-page .komuno-admin-secondary > summary::-webkit-details-marker {
  display: none;
}

body.komuno-admin-page .komuno-admin-secondary-body {
  display: grid;
  gap: 16px;
  padding: 0 16px 16px;
}

body.komuno-admin-page .komuno-admin-secondary .komuno-panel {
  margin: 0 !important;
  box-shadow: none;
  border-radius: 18px;
}

body.komuno-admin-page .komuno-admin-filters,
body.komuno-admin-page .komuno-admin-tickets {
  order: 1;
}

body.komuno-admin-page .komuno-admin-tickets {
  order: 2;
}

@media (max-width: 940px) {
  body.komuno-chat-first .komuno-sidebar {
    grid-template-columns: auto 1fr;
  }

  body.komuno-chat-first .komuno-header-actions {
    grid-column: 1 / -1;
    justify-content: flex-start;
  }
}

@media (max-width: 720px) {
  body.komuno-chat-first .komuno-sidebar {
    grid-template-columns: 1fr;
    gap: 10px;
  }

  body.komuno-chat-first .komuno-sidebar-nav {
    width: 100%;
    justify-content: flex-start;
  }

  body.komuno-chat-first .komuno-header-actions {
    width: 100%;
    justify-content: flex-start;
    flex-wrap: wrap;
  }

  body.komuno-chat-first .komuno-ticket-callout {
    flex-direction: column;
    align-items: flex-start;
  }

  .komuno-ticket-dialog {
    width: calc(100% - 16px);
  }

  body.komuno-chat-first .komuno-ticket-dialog .komuno-ticket-panel {
    padding: 16px;
    border-radius: 22px;
  }

  body.komuno-chat-first .komuno-ticket-dialog-head {
    flex-direction: column;
    align-items: flex-start;
  }

  body.komuno-admin-page .komuno-admin-topbar-actions {
    width: 100%;
    justify-content: flex-start;
  }
}

@keyframes lottieOrbAnswer {
  0% {
    transform: scale(1);
  }
  40% {
    transform: scale(1.1);
  }
  100% {
    transform: scale(1.02);
  }
}

body.komuno-chatbot-page .komuno-chatbot-hero {
  gap: 16px;
}

body.komuno-chatbot-page .komuno-chatbot-note {
  margin-bottom: 18px;
}

body.komuno-chatbot-page .komuno-chatbot-note-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 14px;
}

body.komuno-chatbot-page .komuno-chatbot-note-card {
  border: 1px solid rgba(87, 100, 108, 0.16);
  border-radius: 20px;
  background: rgba(255, 255, 255, 0.95);
  padding: 16px 18px;
  box-shadow: 0 10px 28px rgba(11, 21, 32, 0.06);
}

body.komuno-chatbot-page .komuno-chatbot-note-card strong {
  display: block;
  color: #182932;
  margin-bottom: 6px;
}

body.komuno-chatbot-page .komuno-chatbot-note-card p {
  margin: 0;
  color: #53646c;
  line-height: 1.5;
}

body.komuno-chatbot-page .chat-context-bar {
  margin-bottom: 14px;
}

body.komuno-chatbot-page .chatbot-sources {
  margin-top: 14px;
  border-top: 1px solid rgba(87, 100, 108, 0.14);
  padding-top: 12px;
}

body.komuno-chatbot-page .chatbot-sources-toggle {
  list-style: none;
  display: inline-flex;
  align-items: center;
  gap: 8px;
  cursor: pointer;
  padding: 0;
  margin: 0;
  border: 0;
  background: transparent;
}

body.komuno-chatbot-page .chatbot-sources-toggle::-webkit-details-marker {
  display: none;
}

body.komuno-chatbot-page .chatbot-sources-title {
  margin: 0;
  font-size: 0.8rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: #5d54bf;
}

body.komuno-chatbot-page .chatbot-sources-chevron {
  font-size: 0.9rem;
  color: #6d7e87;
  transition: transform 160ms ease;
}

body.komuno-chatbot-page .chatbot-sources[open] .chatbot-sources-chevron {
  transform: rotate(180deg);
}

body.komuno-chatbot-page .chatbot-sources-list {
  list-style: none;
  margin: 10px 0 0;
  padding: 0;
  display: grid;
  gap: 10px;
}

body.komuno-chatbot-page .chatbot-source-item {
  display: grid;
  gap: 4px;
  padding: 12px 14px;
  border-radius: 16px;
  background: rgba(247, 248, 252, 0.92);
  border: 1px solid rgba(87, 100, 108, 0.12);
}

body.komuno-chatbot-page .chatbot-source-link {
  font-weight: 700;
  color: #1f3c4d;
  text-decoration: none;
}

body.komuno-chatbot-page .chatbot-source-link:hover {
  text-decoration: underline;
}

body.komuno-chatbot-page .chatbot-source-meta {
  font-size: 0.9rem;
  color: #60717a;
}

body.komuno-chatbot-page .chatbot-source-excerpt {
  margin: 0;
  font-size: 0.95rem;
  line-height: 1.45;
  color: #2a3d47;
}

@media (max-width: 940px) {
  body.komuno-chatbot-page .komuno-chatbot-note-grid {
    grid-template-columns: 1fr;
  }
}

/* 2026-04-12 homepage refresh */
body.komuno-chat-first {
  background:
    radial-gradient(820px 520px at 0% 0%, rgba(226, 201, 163, 0.18), transparent 58%),
    radial-gradient(760px 460px at 100% 0%, rgba(216, 130, 94, 0.16), transparent 54%),
    linear-gradient(180deg, #f7f1e8 0%, #fbf8f2 42%, #f5efe6 100%);
  color: #1f1a17;
}

body.komuno-chat-first .komuno-main {
  padding: 18px 18px 0;
}

body.komuno-chat-first .komuno-app-shell {
  width: min(1360px, calc(100% - 12px));
  margin: 0 auto;
  grid-template-columns: 1fr;
  gap: 18px;
  min-height: calc(100vh - 32px);
}

body.komuno-chat-first .komuno-sidebar {
  position: sticky;
  top: 18px;
  z-index: 30;
  display: grid;
  grid-template-columns: auto 1fr auto;
  align-items: center;
  gap: 14px 18px;
  padding: 14px 18px;
  border-radius: 26px;
  border: 1px solid rgba(101, 74, 46, 0.1);
  background: rgba(251, 247, 239, 0.86);
  box-shadow:
    0 18px 38px rgba(86, 58, 25, 0.08),
    inset 0 1px 0 rgba(255, 255, 255, 0.75);
  backdrop-filter: blur(16px);
}

body.komuno-chat-first .komuno-brand--sidebar {
  gap: 14px;
  color: #2c241e;
}

body.komuno-chat-first .komuno-brand-mark {
  width: 36px;
  height: 36px;
  border-radius: 14px;
  background:
    radial-gradient(circle at 30% 30%, rgba(255, 255, 255, 0.92), rgba(255, 255, 255, 0.18) 32%, transparent 58%),
    linear-gradient(145deg, #e9c6aa 0%, #d98863 52%, #a55536 100%);
  box-shadow:
    0 10px 20px rgba(173, 101, 66, 0.18),
    inset 0 1px 1px rgba(255, 255, 255, 0.72);
}

body.komuno-chat-first .komuno-brand-copy {
  display: grid;
  gap: 2px;
}

body.komuno-chat-first .komuno-brand-eyebrow {
  color: #8a6d57;
  font-size: 0.7rem;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

body.komuno-chat-first .komuno-sidebar-nav {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: center;
  gap: 8px;
}

body.komuno-chat-first .komuno-sidebar-link {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 40px;
  padding: 0 14px;
  border-radius: 999px;
  border: 1px solid rgba(101, 74, 46, 0.08);
  background: rgba(255, 255, 255, 0.72);
  color: #56443a;
  transition:
    border-color 140ms ease,
    background 140ms ease,
    color 140ms ease,
    transform 140ms ease;
}

body.komuno-chat-first .komuno-sidebar-link:hover {
  background: rgba(255, 255, 255, 0.96);
  border-color: rgba(167, 102, 70, 0.22);
  color: #241b15;
  transform: translateY(-1px);
}

body.komuno-chat-first .komuno-sidebar-link.is-active {
  background: #231c18;
  border-color: #231c18;
  color: #f9f4ec;
  box-shadow: 0 14px 26px rgba(35, 28, 24, 0.16);
}

body.komuno-chat-first .komuno-sidebar-link-title {
  font-size: 0.85rem;
  font-weight: 800;
  line-height: 1.15;
}

body.komuno-chat-first .komuno-sidebar-link-hint {
  display: none;
}

body.komuno-chat-first .komuno-header-actions {
  display: inline-flex;
  align-items: center;
  justify-content: flex-end;
  gap: 8px;
}

body.komuno-chat-first .komuno-sidebar-cta {
  min-height: 42px;
  padding: 0 16px;
  border-radius: 999px;
  white-space: nowrap;
}

body.komuno-chat-first .komuno-sidebar-cta.govuk-button {
  box-shadow: 0 12px 24px rgba(35, 28, 24, 0.1);
}

body.komuno-chat-first .komuno-sidebar-cta--secondary.govuk-button {
  background: rgba(255, 255, 255, 0.9);
  color: #3a2d24;
  border: 1px solid rgba(101, 74, 46, 0.1);
  box-shadow: none;
}

body.komuno-chat-first .komuno-sidebar-cta--secondary.govuk-button:hover {
  background: #ffffff;
}

body.komuno-chat-first .komuno-workspace {
  width: min(1080px, 100%);
  margin: 0 auto;
  gap: 18px;
}

body.komuno-chat-first .komuno-workspace-panel {
  padding: 12px 0 0;
  border: 0;
  background: transparent;
  box-shadow: none;
}

body.komuno-chat-first .komuno-hero {
  width: min(860px, 100%);
  margin: 0 auto;
  padding: 28px 0 6px;
  display: grid;
  justify-items: center;
  gap: 12px;
  text-align: center;
}

body.komuno-chat-first .komuno-hero-mark {
  display: grid;
  justify-items: center;
  gap: 10px;
}

body.komuno-chat-first .komuno-kicker {
  display: inline-flex;
  align-items: center;
  min-height: 30px;
  padding: 0 12px;
  border-radius: 999px;
  border: 1px solid rgba(168, 121, 90, 0.16);
  background: rgba(255, 255, 255, 0.7);
  color: #9c6d52;
  font-size: 0.76rem;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

body.komuno-chat-first .container-vao {
  height: 92px;
}

body.komuno-chat-first .komuno-orb--lottie {
  width: 92px;
  height: 92px;
}

body.komuno-chat-first .komuno-orb-lottie-glow {
  background:
    radial-gradient(circle, rgba(255, 255, 255, 0.92) 0%, rgba(232, 177, 143, 0.46) 42%, transparent 74%);
}

body.komuno-chat-first .komuno-greeting {
  margin: 0;
  color: #7d6554;
  font-size: 1rem;
  line-height: 1.45;
  max-width: 680px;
}

body.komuno-chat-first .komuno-title {
  margin: 0;
  max-width: 760px;
  font-family: "Source Serif 4", Georgia, serif;
  font-size: clamp(2.5rem, 6vw, 4.6rem);
  font-weight: 400;
  line-height: 0.98;
  letter-spacing: -0.04em;
  color: #1f1814;
}

body.komuno-chat-first .komuno-lead {
  margin: 0;
  max-width: 640px;
  color: #6f5d51;
  font-size: 1.02rem;
  line-height: 1.6;
}

body.komuno-chat-first .komuno-chat-card {
  width: min(860px, 100%);
  margin: 0 auto;
  padding: 0;
  background: transparent;
  border: 0;
  box-shadow: none;
}

body.komuno-chat-first .chat-context-bar,
body.komuno-chat-first .chat-log {
  width: 100%;
}

body.komuno-chat-first .chat-context-bar {
  margin-bottom: 10px;
}

body.komuno-chat-first .chat-log {
  min-height: 0;
  max-height: 420px;
  margin-bottom: 12px;
  padding: 0;
  background: transparent;
}

body.komuno-chat-first .msg-assistant .msg-body {
  background: rgba(255, 255, 255, 0.96);
  border: 1px solid rgba(101, 74, 46, 0.08);
  color: #2b211a;
  box-shadow: 0 12px 28px rgba(86, 58, 25, 0.06);
}

body.komuno-chat-first .msg-citizen .msg-body {
  background: #2b221c;
  border-color: #2b221c;
  color: #faf5ef;
}

body.komuno-chat-first .komuno-chat-composer {
  position: relative;
  margin-top: 0;
  border-radius: 30px;
  border: 1px solid rgba(101, 74, 46, 0.12);
  background:
    linear-gradient(180deg, rgba(255, 255, 255, 0.96) 0%, rgba(251, 248, 242, 0.98) 100%),
    radial-gradient(360px 140px at 100% 0%, rgba(225, 188, 162, 0.14), transparent 72%);
  padding: 16px 18px 14px;
  box-shadow:
    0 22px 46px rgba(84, 57, 27, 0.08),
    inset 0 1px 0 rgba(255, 255, 255, 0.72);
}

body.komuno-chat-first .komuno-chat-composer:focus-within {
  border-color: rgba(168, 121, 90, 0.34);
  box-shadow:
    0 0 0 4px rgba(217, 142, 99, 0.08),
    0 22px 46px rgba(84, 57, 27, 0.1),
    inset 0 1px 0 rgba(255, 255, 255, 0.8);
}

body.komuno-chat-first .komuno-chat-composer .govuk-textarea {
  min-height: 112px;
  max-height: 260px;
  padding: 4px 0 0;
  resize: none;
  background: transparent;
  color: #2a211b;
  font-family: "Inter", "Onest", system-ui, sans-serif;
  font-size: 1.04rem;
  line-height: 1.6;
}

body.komuno-chat-first .komuno-chat-composer .govuk-textarea::placeholder {
  color: #9d8a7b;
}

body.komuno-chat-first .komuno-chat-composer-actions {
  display: flex;
  justify-content: flex-end;
  align-items: center;
  margin-top: 12px;
  padding-top: 12px;
  border-top: 1px solid rgba(101, 74, 46, 0.08);
}

body.komuno-chat-first .komuno-chat-note {
  margin: 12px 0 0;
  text-align: center;
  color: #8a7667;
  font-size: 0.82rem;
  line-height: 1.45;
}

body.komuno-chat-first .komuno-chat-submit {
  width: 48px;
  height: 48px;
  flex: 0 0 48px;
  border-radius: 16px;
  background: #eee6db;
  color: #6d5547;
}

body.komuno-chat-first .komuno-chat-submit:hover {
  background: #e5d8ca;
}

body.komuno-chat-first .komuno-chat-submit:disabled {
  opacity: 0.58;
}

body.komuno-chat-first .komuno-chat-submit.is-ready,
body.komuno-chat-first .komuno-chat-submit.is-streaming {
  background: #d97757;
  color: #fff8f3;
}

body.komuno-chat-first .komuno-chat-submit.is-ready:hover,
body.komuno-chat-first .komuno-chat-submit.is-streaming:hover {
  background: #c86849;
}

body.komuno-chat-first .komuno-chat-examples {
  width: min(860px, 100%);
  margin: 4px auto 0;
  gap: 10px;
}

body.komuno-chat-first .komuno-section-head {
  justify-content: center;
}

body.komuno-chat-first .komuno-subtitle {
  color: #6f5d51;
  font-size: 0.9rem;
  font-weight: 700;
}

body.komuno-chat-first .komuno-chip-row {
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
}

body.komuno-chat-first .service-chip {
  min-height: 0;
  padding: 14px 15px;
  border-radius: 20px;
  background: rgba(255, 255, 255, 0.84);
  border: 1px solid rgba(101, 74, 46, 0.08);
  box-shadow: 0 12px 26px rgba(84, 57, 27, 0.04);
}

body.komuno-chat-first .service-chip:hover {
  background: rgba(255, 255, 255, 0.96);
  border-color: rgba(168, 121, 90, 0.22);
}

body.komuno-chat-first .service-chip-title {
  color: #2b211a;
  font-size: 0.92rem;
  font-weight: 700;
}

body.komuno-chat-first .service-chip-hint {
  color: #8b7768;
  font-size: 0.78rem;
  line-height: 1.45;
}

body.komuno-chat-first .komuno-ticket-zone {
  width: min(860px, 100%);
  margin: 0 auto;
}

body.komuno-chat-first .komuno-ticket-callout {
  padding: 14px 16px;
  border-radius: 20px;
  border: 1px solid rgba(101, 74, 46, 0.08);
  background: rgba(255, 255, 255, 0.7);
  box-shadow: 0 12px 26px rgba(84, 57, 27, 0.04);
}

body.komuno-chat-first .komuno-ticket-callout-copy {
  color: #6f5d51;
}

body.komuno-chat-first .komuno-footer-inner {
  width: min(860px, calc(100% - 24px));
  margin: 0 auto 18px;
}

body.komuno-chat-first .komuno-footer p {
  color: #8c7969;
}

body.komuno-chat-first.has-conversation .komuno-hero {
  width: min(860px, 100%);
  grid-template-columns: 88px 1fr;
  align-items: center;
  justify-items: start;
  text-align: left;
  column-gap: 18px;
  row-gap: 4px;
  padding: 6px 0 2px;
}

body.komuno-chat-first.has-conversation .komuno-hero-mark {
  grid-row: 1 / span 3;
  justify-items: center;
}

body.komuno-chat-first.has-conversation .komuno-greeting,
body.komuno-chat-first.has-conversation .komuno-chat-examples {
  display: none !important;
}

body.komuno-chat-first.has-conversation .komuno-kicker {
  min-height: 24px;
  padding: 0 10px;
  font-size: 0.64rem;
}

body.komuno-chat-first.has-conversation .container-vao {
  height: 68px;
}

body.komuno-chat-first.has-conversation .komuno-orb--lottie {
  width: 64px;
  height: 64px;
}

body.komuno-chat-first.has-conversation .komuno-title {
  max-width: none;
  font-size: 1.7rem;
}

body.komuno-chat-first.has-conversation .komuno-lead {
  max-width: none;
  font-size: 0.92rem;
  color: #7a6658;
}

body.komuno-chat-first.has-conversation .chat-log {
  min-height: 360px;
  max-height: calc(100vh - 320px);
}

@media (max-width: 1100px) {
  body.komuno-chat-first .komuno-sidebar {
    grid-template-columns: 1fr;
    justify-items: start;
  }

  body.komuno-chat-first .komuno-sidebar-nav,
  body.komuno-chat-first .komuno-header-actions {
    justify-content: flex-start;
  }
}

@media (max-width: 860px) {
  body.komuno-chat-first .komuno-main {
    padding: 12px 12px 0;
  }

  body.komuno-chat-first .komuno-title {
    font-size: clamp(2.2rem, 12vw, 3.4rem);
  }

  body.komuno-chat-first .komuno-lead,
  body.komuno-chat-first .komuno-greeting {
    font-size: 0.95rem;
  }

  body.komuno-chat-first .komuno-chip-row {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 720px) {
  body.komuno-chat-first .komuno-app-shell {
    width: 100%;
    gap: 14px;
  }

  body.komuno-chat-first .komuno-sidebar {
    top: 10px;
    padding: 12px;
    border-radius: 22px;
  }

  body.komuno-chat-first .komuno-sidebar-nav,
  body.komuno-chat-first .komuno-header-actions {
    width: 100%;
  }

  body.komuno-chat-first .komuno-sidebar-link {
    width: 100%;
    justify-content: flex-start;
  }

  body.komuno-chat-first .komuno-header-actions {
    flex-wrap: wrap;
  }

  body.komuno-chat-first .komuno-hero {
    gap: 10px;
    padding-top: 18px;
  }

  body.komuno-chat-first .container-vao {
    height: 82px;
  }

  body.komuno-chat-first .komuno-orb--lottie {
    width: 84px;
    height: 84px;
  }

  body.komuno-chat-first .komuno-chat-composer {
    border-radius: 24px;
    padding: 14px 14px 12px;
  }

  body.komuno-chat-first .komuno-chat-composer .govuk-textarea {
    min-height: 88px;
    font-size: 1rem;
  }

  body.komuno-chat-first .komuno-chip-row {
    grid-template-columns: 1fr;
  }

  body.komuno-chat-first .komuno-ticket-callout {
    flex-direction: column;
    align-items: flex-start;
  }

  body.komuno-chat-first.has-conversation .komuno-hero {
    grid-template-columns: 1fr;
    justify-items: start;
    row-gap: 8px;
  }

  body.komuno-chat-first.has-conversation .komuno-hero-mark {
    grid-row: auto;
  }

  body.komuno-chat-first.has-conversation .komuno-title {
    font-size: 1.45rem;
  }

  body.komuno-chat-first.has-conversation .chat-log {
    min-height: 300px;
    max-height: calc(100vh - 250px);
  }
}